Apprentice Administrator

Axis Europe; Oldbury; On-site; GBP 9,100 - 13,000; Full time

Benefits offered by this job

Salary £8 per hour plus benefits

Pension scheme and life assurance

Travel expense coverage

25 days' holiday + bank holidays

Perkbox access

1 paid volunteer day

Learning and development opportunities

Job summary

Axis CLC is offering a Business Administration apprenticeship in Oldbury. You will learn on the job and attend school/college once a week, with the possibility of a permanent position on successful completion.

As an apprentice, you will support the team by handling customer inquiries, booking appointments, updating job records, and coordinating with trades and residents. A GCSE in Maths and English and a positive, detail‑oriented approach are desirable.

Qualifications

• GCSE Maths & English (A-C) or equivalent.
• Good communication.
• Presentable.
• Positive attitude to work.
• Attention to detail.

Responsibilities

• Provide customer service to residents and customers as part of apprenticeship.
• Arrange and reschedule appointments for residents with tradespeople.
• Log and update job information on the management system.
• Coordinate with Axis colleagues, clients and tenants to progress jobs.
• Attend college weekly while learning on the job.

Skills

Good communication

Presentable

Positive attitude

Attention to detail

Education

GCSE Maths & English (A-C)

Job description

Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

Becoming an apprentice at Axis CLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position.

To work with the Apprentice team learning the skills and gaining experience of Business Administration whilst studying towards completion of the Level 3 Apprenticeship.

What You'll Deliver

• Provide customer service to residents and customers.
• Arrange appointments for residents with trades people in a cost effective and organised manner.
• Dealing with queries from residents and changing appointments.
• Rescheduling appointments using our planning tools.
• Logging current jobs onto our job management system/database.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• Work as an integral team member with other apprentices, Axis operatives, clients, customers, and tenants.
• Keeping all activity logged and up to date in an accurate manner.
• Liaising with staff at customer sites keeping them up to date with progress information.
• Follow the company's policies and procedures at all times.
• Cooperate with colleagues from other departments in a timely manner if and when necessary.
• Provide information to your Line Manager in a timely manner when requested to do so.
• Follow and support policies, procedures, initiatives, and work instructions related to sustainability
• improvement and environmental compliance.
• Ensure college course attendance is 100% and college absence communicated to your Line Manager and Apprentice Co-ordinator every time you fail to attend college.
• Communicate any absence from work as per your contractual terms and conditions.
• Communicate college requirements for completion of the Level 3 apprenticeship portfolio work with Axis Mentor, Apprentice Co-ordinator, and Line Manager.
• Pass all college exams and projects in each year of college to ensure continued progression in your apprenticeship.

About you

• GCSE 4 & above (A-C) in Maths & English or equivalent
• Good communication
• Presentable
• Positive attitude to work
• Attention to detail

What We Offer

• Salary of £8 per hour plus benefits including:
• Pension scheme and life assurance
• Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work-related events.
• 25 days' holiday + bank holidays
• Access to Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching.

Why Axis CLC?

Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You'll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.

Our Commitment to Inclusion

Many faces, one Axis CLC.

We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.