Trainee Scheduler

Axis Europe; United Kingdom; On-site; GBP 9,092 - 12,949; Full time

Benefits offered by this job

Pension scheme and life assurance

Travel Expense Coverage

23 days’ holiday + bank holidays

Access to Perkbox

1 paid volunteer day

Access to Learning and development opportunities

Job summary

Axis Europe is seeking an Apprentice Scheduler to join their team focused on property maintenance and compliance in the UK. This position offers a two-year fixed-term contract where successful applicants will gain hands-on experience in scheduling, planning, and coordinating repair appointments. Ideal candidates will have GCSE qualifications in Maths and English, strong communication skills, and a positive attitude. The role includes a salary of £8 per hour, pension, holiday, and access to various employee perks.

Qualifications

• Strong organisational skills to manage appointments efficiently.
• Effective communication skills for liaising with various stakeholders.
• Detail-oriented approach to maintain accurate job information.

Responsibilities

• Plan, arrange, and manage appointments for residents with trade operatives.
• Allocate and monitor work orders using the company's scheduling systems.
• Deliver excellent customer service handling all queries professionally.

Skills

Good communication

Positive attitude to work

Attention to detail

Education

GCSE 4 & above (A–C) in Maths & English or equivalent

Tools

FLS/Dynamics

Job description

Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment and building safety services that keep homes and public buildings operating at their best. Each year we complete over 400,000 repairs, helping to keep tenants safe, properties performing and owners fully compliant.

We are looking for a highly organised and motivated Apprentice Scheduler to join our team. This is an excellent opportunity for someone at the start of their career to gain hands‑on experience while supporting the delivery of a high‑quality repairs and maintenance service within the social housing sector. Working in a fast‑paced office environment, you will assist with planning and allocating repair, maintenance, and compliance appointments, liaising with residents, operatives, contractors, supervisors, team leaders, and managers to ensure all works are scheduled, monitored, and completed within agreed timescales and service standards, helping to deliver an outstanding customer experience.

This role provides a strong introduction to scheduling and coordination, where organisation, communication, and problem‑solving skills are key, and full training and support will be provided. The position is offered as a two‑year fixed‑term contract, during which successful applicants will work towards the Level 3 Business Administration standard, gaining a nationally recognised qualification alongside practical, on‑the‑job experience and building a solid foundation for a long‑term career within the organisation.

What You’ll Deliver

• Plan, arrange, and manage appointments for residents with trade operatives and subcontractors in a timely, efficient, and cost‑effective manner.
• Allocate, monitor, and update all work orders using the company’s job management and scheduling systems (e.g., FLS/Dynamics), ensuring workloads are balanced and productivity maximised.
• Work collaboratively with supervisors, operatives, and subcontractors to coordinate daily workloads, optimise routes, and ensure resources are utilised effectively.
• Deliver excellent customer service, handling all queries and requests with professionalism, empathy, and efficiency.
• Accurately log, update, and maintain all job information within the company’s systems and planning tools, ensuring data integrity, all recorded times are correctly allocated for cost purposes (i.e. time sheets).
• Record job completions, materials ordered, and operative notes in a clear and timely manner.
• Maintain logs and monitor variation request.
• Produce performance updates as required to support operational efficiency and management oversight.
• WIP management. Monitor and manage Work in Progress (WIP) for repair and maintenance tasks, ensuring jobs are tracked, completed on schedule, meet quality standards, while driving timely resolution.
• Ensure operatives correctly use and update PDAs and other digital tools to maintain accurate job tracking and reporting.
• Prepare and distribute work orders for non‑digital operatives at the end of each working day.
• Liaise with staff across departments to share updates and resolve scheduling issues efficiently.
• Follow all company policies, procedures, and work instructions, including those related to sustainability, health and safety, and environmental compliance.
• Provide information and updates to line managers as required, ensuring transparency and accountability.
• Support other schedulers and provide cover during absences to maintain continuity of service delivery.

About you

• GCSE 4 & above (A–C) in Maths & English or equivalent
• Good communication
• Presentable
• Positive attitude to work
• Attention to detail

What We Offer

• Salary of £8 per hour plus benefits including:
• Pension scheme and life assurance
• Travel Expense Coverage: Enabling all apprentices to travel to/from college and/or apprentice/work‑related events.
• 23 days’ holiday + bank holidays
• Access to Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching.

Why Axis CLC?

Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long‑term stability, meaningful work and genuine opportunities to grow and progress in your career.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal‑opportunity employer. If you need any adjustments during the hiring process, please let us know.