Apprentice 1st Line Support Technician

Getting In Limited; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking an Apprentice 1st Line Support Technician to join their dynamic team. This role involves providing essential IT support, assisting staff with technical issues, and learning to troubleshoot various hardware and software challenges. The company is committed to delivering high-quality care and offers a robust apprenticeship program that includes regular training and skill development. If you're eager to kickstart your career in IT and thrive in a supportive environment, this opportunity is perfect for you!

Qualifications

• Strong IT skills and communication abilities are essential.
• Attention to detail and problem-solving skills required.

Responsibilities

• Assist staff with password resets and software support.
• Log and track support tickets using the service desk system.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Logical

Team working

Initiative

Job description

What do you want to search? Keyword Apprenticeship Type Location

Apprentice 1st Line Support Technician

, Apply From: 11/05/2025

Learning Provider

Delivered by ALTHAUS DIGITAL LIMITED

Employer

Acuity Care Group

Vacancy Description

• Help staff with password resets, login issues and basic software support
• Log and track support tickets using our service desk system
• Escalate more complex issues to 2nd/3rd line or external suppliers
• Build and configure new phones and devices
• Keep support records and asset lists up to date
• Support onboarding by helping new starters with tech setup
• Learn how to troubleshoot hardware, software, and network issues
• Work with the team to spot patterns and help reduce common problems

Key Details

Vacancy Title

Apprentice 1st Line Support Technician

Employer Description

"As one of the UK’s leading providers of complex care at home, we deliver individualised, person-centred packages of care. Our focus is to improve our clients’ quality of life and enable them to live successfully at home."

Vacancy Location

First Floor Suite Shire Hall Nottingham, NG1 1HN

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000319610

Key Dates

Apply From

11/05/2025

Closing Date For Applications

2025-05-23 23:59:59

Interview Begin From

Possible Start Date

2025-05-27 00:00:00

Training

Training to be Provided

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Learning Provider

ALTHAUS DIGITAL LIMITED

Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsLogicalTeam workingInitiative

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