Appointments Coordinator/Support Typist

Sussexcommunity; East Grinstead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS hospital is seeking an Appointments Coordinator/Receptionist/Support Typist for the Orthodontic Department. The role involves scheduling appointments, providing administrative support, and interacting with patients. Ideal candidates will have strong audio typing skills and experience in a clinical environment, ensuring efficient service delivery within NHS targets.

Qualifications

• NVQ Level 3 or equivalent practical experience.
• Secretarial and administrative experience required.
• Experience in dealing with the general public.

Responsibilities

• Provide full secretarial and administrative support to the Orthodontic Department.
• Booking and rescheduling appointments for patients.
• Accurate audio typing using digital dictation.

Skills

Audio Typing

Communication

Organizational Skills

Interpersonal Skills

Education

NVQ Level 3

Job description

We are currently looking for an Appointments Coordinator/Receptionist/Support Typist to work in the Orthodontic Department.

Ideally we would require someone who has typing skills and experience in direct face to face contact with patients/clients for appointment scheduling purposes. The role will involve working on a job share rota basis within the department, predominantly on Mondays and Fridays.

This is an interesting and varied post providing interaction with patients to schedule appointments, comprehensive clinic preparation and typing support to the Orthodontic Consultants, Associate Specialists, Registrars and Junior Doctors.

Reporting to the Team Leader and working closely with the Medical Secretaries in order to ensure the delivery of the service within NHS targets.

The role will include receiving confidential and sensitive information, written, aural or verbal, to be exchanged with patients, relatives, staff orexternal parties.

Main duties of the job

The role will involve covering the orthodontic reception desk, appointment scheduling and general administrative tasks; including typing of clinic letters and daily preparation of clinic notes. Ideally we would require someone with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. They must be able to prioritise their own workload, possess excellent audio typing skills, excellent communication skills, combined with a professional telephone manner, have a flexible and pro-active and positive attitude and remain calm under pressure.Experience of audio typing and word processing is essential.

About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Job responsibilities

To provide full secretarial and administrative support to the Orthodontic Department.

Preparing patients notes ready for clinical appointments.

Booking appointments for patients face to face at the desk.

Booking new patient consultation appointments within the required timescale.

Rescheduling cancellations and DNAs.

Managing capacity within the clinics and moving patient appointments if required.

Ensuring all correspondence relating to patients are saved on to theElectronic Document Management systems (Evolve).

Accurate audio typing using digital dictation and word processing systems

Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or externalparties.

Review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.

Ensure telephone enquiries are dealt with in a confidential, professional, tactful, sympathetic and timely manner.

Person Specification

Education and Experience

• NVQ Level 3 or able to demonstrate knowledge within this field through practical experience
• Secretarial experience and administration experience
• Experience in dealing with the general public.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.