Appointments Clerk (Higher Level)

North Cheshire and Mersey NHS Foundation Trust; Warrington; On-site; GBP 26,000 - 27,000; Full time

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking an Appointments Clerk (Higher Level) to maintain clinic templates, record referrals and book patients in line with timescales. You will be part of the Outpatients Appointments Team, providing administrative support across Booking, Reception and Contact Centre, ensuring patient access targets are met.

The role is Band 3 NHS AfC with 37.5 hours per week, full-time or part-time, based at Warrington Hospital.

Qualifications

• Minimum 2 years' experience working as a basic level appointments clerk (or similar).
• Knowledge of appointment systems.
• Knowledge of Lorenzo.
• GCSE Mathematics and English.
• Demonstrable working experience, equivalent to L3 NVQ.

Responsibilities

• Maintain clinic templates, record referrals and appoint patients appropriately in line with identified timescales.
• Provide administrative support to the Outpatients Appointments Team across Booking, Reception and Contact Centre.
• Ensure a smooth and efficient booking process for patients within Trust policies.

Skills

Understanding of patient access

Public/patient interaction

Interpersonal communication

Education

GCSE Maths and English

L3 NVQ equivalent experience

Tools

Lorenzo

Job description

Main area Administrative and Clerical Grade NHS AfC: Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Working pattern to be confirmed in agreement with successful candidates.) Job ref 370-ADM3OPD-b1837

Employer North Cheshire and Mersey NHS Foundation Trust Employer type NHS Site Warrington Hospital Town Warrington Salary £25,760 - £27,476 N/A Salary period Yearly Closing 28/08/2026 23:59

Appointments Clerk (Higher Level)

NHS AfC: Band 3

Job overview

Previous applicants need not apply

The role of an Appointments Clerk (Higher Level) is varied and you will have many different responsibilities ranging from booking appointments and maintaining clinic templates to validating patients to ensure the appropriate outcome. You will be guided by a Team Supervisor who will provide support and leadership daily. You will be responsible for ensuring a smooth and efficient booking process for patients within the guidelines of following Trust policies.

The Outpatients Appointments Team consists of a Booking Team, Reception and a Contact Centre. We are a dynamic and varied team, committed to providing excellent patient experience and delivering high quality patient care. The Booking Teams are based in a large, busy open plan office, and each team is responsible for different specialties. Our teams have a strong worth ethic and provide support to each other during busy and high-pressure situations.

Please note that if you require a Visa to work in the UK, this post will not be eligible for a Certificate of Sponsorship.

Main duties of the job

The main duties of an Appointments Clerk (Higher Level) is to maintain clinic templates, record referrals and appoint patients appropriately and in line with identified timescales and provide comprehensive administrative support to the specialties associated to each Appointments team. The successful candidate will be expected to accurately deliver administrative responsibilities within a focused and demanding environment.

Working for our organisation

North Cheshire and Mersey NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.

Detailed job description and main responsibilities

Management of clinical sessions is required at this level and includes setting up, maintenance, cancelling and reducing in line with Directorate/Departmental rotas. The role involves working as part of a team administering appointments in line with Trust policies and procedures, ensuring referrals are processed effectively using systems in place and ensuring patient access targets are met.

FULL JOB DESCRIPTION ATTACHED

Person specification

Experience

• Minimum 2 years' experience working as a basic level appointments clerk (or similar)
• Knowledge of appointment systems
• Knowledge of Lorenzo

Qualifications

• GCSE Mathematics and English
• Demonstrable working experience, equivalent to L3 NVQ

Skills

• Understanding of patient access targets and local policies
• Experience of dealing with the general public and/or patients
• Good interpersonal/communication skills and ability to relate to people with tact and diplomacy

Further Information

NCM hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship, there is a minimum set of criteria that must be met and not all roles are eligible. You can find more information on the Government website

Pre‑employment checks for applicants with previous NHS service will include confirmation of any Mutually Agreed Resignation Scheme (MARS), Voluntary Redundancy or Compulsory Redundancy payments received.

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