Applications Technician

Wallace Hind Selection LTD; Stevenage; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 Days Annual Leave

Pension - matched to 5%

Private Healthcare

Life Assurance Cover

Extensive Training

Job summary

Wallace Hind Selection LTD seeks an Applications Technician to support sales with technical demonstrations and customer assistance in a high-quality engineering environment. You will run equipment demos, provide technical support to customers and the sales team, and maintain the demonstration suite to boost satisfaction.

Based in Letchworth Garden City (office-based), with commuting options to Stevenage and nearby towns.

Responsibilities

• Planning, setting up and delivering machine and software demonstrations, tailored to highlight features and benefits.
• Collaborate with Sales Account Managers to demonstrate equipment to new and existing customers to drive sales.
• Work with Customer Relationship Executives to showcase products and software and sell upgrades.
• Handle administration and post demonstration tasks, including documenting details of the demo.
• Maintain the demonstration suite to ensure it is clean, smart and fully operational.

Job description

Applications Technician

Are you a consultative Applications Technician, Technical Support Specialist, Sales Support? Are you seeking to develop your career in a professional, high-quality precision, branded engineering environment? We are interested in receiving applications from a wide variety of smart, ambitious professionals, from junior level to fully-fledged. This job offers plenty of variety, and we will provide you with full consultative sales support and technical product training.

BASIC SALARY: £27,000 - £33,000

BENEFITS:

• 25 Days Annual Leave (plus Bank Holidays)
• Company Pension - matched to 5%
• Private Healthcare (for Employee and Family)
• Life Assurance Cover
• Extensive Training

LOCATION: Letchworth Garden City - this is an office based role

COMMUTABLE LOCATIONS: Stevenage, Hitchin, Luton, Royston, Biggleswade, Shefford, Buntingford, Baldock, Radwell.

JOB DESCRIPTION: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

As our Application Technician, you will play a pivotal role in showcasing our cutting-edge equipment and supporting the sales process. Your responsibilities will encompass conducting equipment demonstrations, providing technical support to both customers and the sales team, and maintaining our demonstration suite. Your proactive approach will be crucial in directly influencing our sales success and customer satisfaction.

KEY RESPONSIBILITIES: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

• Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online).
• Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales.
• Working with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling.
• Handling administration and post demonstration tasks, including documenting details of the demo, tidying the demo suite and returning / disposing of materials.
• Conducting test demos for new and existing customers.
• Maintaining the demonstration suite to ensure it is always clean, smart, presentable, and fully operational, ensuring all machines and tooling are in perfect working condition.
• Keep software suites updated, ensuring optimal functionality.
• Provide technical assistance to customers over the phone, offering guidance on selection, material setting and application queries.
• Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment.

PERSON SPECIFICATION: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

• Proactive and enthusiastic about demonstrating and selling equipment.
• Strong organisational skills with a keen eye for detail.
• Excellent technical knowledge and the ability to troubleshoot and advise on machine settings.
• Effective presentation skills for engaging with customers and supporting sales.
• Flexibility to handle a variety of tasks and responsibilities as needed.

OUR COMPANY:

We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries.

With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be.

We constantly strive to develop our staff to take on additional responsibilities and grow professionally.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Applications Technician, Technical Support Specialist, or Applications Specialist, Applications Engineer, Sales Support.

Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.