Applications Technician

TipTopJob; Letchworth; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 Days Annual Leave (plus Bank Hols)

Company Pension: matched to 5%

Private Healthcare (Employee & Family)

Life Assurance Cover

Extensive Training

Job summary

TipTopJob is seeking an Applications Technician/Sales Support role based in Letchworth Garden City. The candidate will demonstrate our cutting-edge equipment, support sales teams, and maintain the demonstration suite, contributing to customer satisfaction.

The role offers office-based work with extensive training, benefits, and a competitive salary. Commutable to Stevenage, Hitchin, Luton and surrounding areas.

Qualifications

• Experience in demonstrating equipment to customers and sales teams.
• Ability to provide technical support to customers and internal teams.
• Strong presentation and communication skills for customer engagements.
• Willingness to participate in trade shows and demonstrations.

Responsibilities

• Plan, set up and deliver machine and software demonstrations, in person or online.
• Collaborate with Sales Account Managers to showcase equipment to customers.
• Assist Customer Relationship Executives to demonstrate products and tooling.
• Maintain the demonstration suite and document demonstration details.

Skills

Equipment demonstrations

Technical support

Sales support

Customer communication

Demonstration software

Tools

Demonstration suite

Software suites maintenance

Job description

Are you a consultative Applications Technician, Technical Support Specialist, Sales Support? Are you seeking to develop your career in a professional, high:quality precision, branded engineering environment? We are interested in receiving applications from a wide variety of smart, ambitious professionals, from junior level to fully:fledged. This job offers plenty of variety, and we will provide you with full consultative sales support and technical product training.

BASIC SALARY: A GBP 27,000 : A GBP 33,000

Benefits

• A25 Days Annual Leave (plus Bank Holidays)
• ACompany Pension : matched to 5
• APrivate Healthcare (for Employee and Family)
• ALife Assurance Cover
• AExtensive Training

LOCATION: Letchworth Garden City : this is an office based role

COMMUTABLE LOCATIONS

• Stevenage
• Hitchin
• Luton
• Royston
• Biggleswade
• Shefford
• Buntingford
• Baldock
• Radwell

JOB DESCRIPTION: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

As our Application Technician, you will play a pivotal role in showcasing our cutting:edge equipment and supporting the sales process. Your responsibilities will encompass conducting equipment demonstrations, providing technical support to both customers and the sales team, and maintaining our demonstration suite. Your proactive approach will be crucial in directly influencing our sales success and customer satisfaction.

KEY RESPONSIBILITIES: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

• Planning, setting up and delivering machine and software demonstrations, tailored to highlight the features and benefits of our equipment (in person and online).
• Collaborate with Sales Account Managers to demonstrate our range of equipment and applications to new and existing customers, with the goal of driving machine sales.
• Working with Customer Relationship Executives to showcase our products and software, aiming to sell upgrades and additional tooling.
• Handling administration and post demonstration tasks, including documenting details of the demo, tidying the demo suite and returning / disposing of materials.
• Conducting test demos for new and existing customers.
• Maintaining the demonstration suite to ensure it is always clean, smart, presentable, and fully operational, ensuring all machines and tooling are in perfect working condition.
• Keep software suites updated, ensuring optimal functionality.
• Provide technical assistance to customers over the phone, offering guidance on selection, material setting and application queries.
• Deliver technical advice, training sessions and assistance to Sales Account Managers, Marketing Manager and Customer Relationship Executives to enhance the sales process.
• Represent us at trade shows, exhibitions, and open days, setting up and demonstrating our equipment.

PERSON SPECIFICATION: Applications Technician, Technical Support Specialist, Applications Specialist, Sales Support

• Proactive and enthusiastic about demonstrating and selling equipment.
• Strong organisational skills with a keen eye for detail.
• Excellent technical knowledge and the ability to troubleshoot and advise on machine settings.
• Effective presentation skills for engaging with customers and supporting sales.
• Flexibility to handle a variety of tasks and responsibilities as needed.

Our Company

We are a multiple:award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as State of the Art innovators of high:value capital solutions which are used in a wide range of industries. With a first:class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to be