Applications Team Manager

M Group; Hounslow; On-site; GBP 35,000 - 50,000; Full time

Job summary

M Group is seeking an Applications Team Manager for their Sutton office to oversee application processes in energy-saving initiatives. The role involves leading a team, ensuring operational efficiency, and driving improvements in customer interactions. Join a company committed to energy efficiency and making a positive impact on communities.

Benefits

Matched or contributory pension scheme

Online GP service, 24/7

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work scheme

Enhanced maternity/paternity leave

25 days plus bank holidays

2 paid volunteer days per year

Qualifications

• Experience in customer-facing roles involving in-home installation activities.
• Line management experience.
• Knowledge of energy efficiency measures.

Responsibilities

• Oversee high-volume application processes ensuring customer support.
• Lead a team of skilled administrators for smooth operations.
• Drive process improvement and quality assurance.

Skills

Customer facing experience

Problem solving skills

Analytical skills

Strong commercial acumen

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group, we’re enabling the energy essential to support our lives.

We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.

Home Decarbonisation- We’re working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero.

This is a hybrid role and you will need to be located near to either our Sutton or Aylesbury offices.

Want to come and be a part of it?

What will you be doing?

We're looking for an Applications Team Manager to be based in our Sutton office,tooversee our high-volume application process, ensuring customers receive the energy-saving support they need. Leading a team of skilled administrators, you'll ensure smooth operations, accuracy, and efficiency in handling applications, eligibility checks, and customer interactions.You’ll also play a key role in process improvement, training, and quality assurance while supporting the wider team. If you have great problem solving skills and want to drive positive change in energy efficiency, we’d love to hear from you!

What you’ll bring

• Experience in working in a customer facing role involving in-home installation activities, job scheduling or workforce management
• Line management experience
• Knowledge of the energy efficiency measures and the benefits system
• Strong commercial acumen
• Analytical skills including advanced use of spreadsheets

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• 25 days plus bank holidays
• 2 paid volunteer days per year

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’reresponsibleand go further for our people, clients, communities and the planet
• We’reopenand seek new and better ways of exceeding expectations
• We’retogetherand as one team; the whole is greater than the sum of the parts
• We’reambitiousand embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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