Applications Team Manager

M Group Services Plant & Fleet Solutions; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in energy efficiency is seeking an Applications Team Manager for their Sutton office. This role involves overseeing high-volume application processes, leading a team, and driving improvements in operations. Ideal candidates will have strong problem-solving skills and experience in customer-facing roles.

Benefits

Matched or contributory pension scheme

Online GP service, available 24/7

Employee assistance programme

Access to retail discounts via My Rewards portal

Life assurance

Cycle to work, salary finance, and give as you earn schemes

Enhanced maternity, paternity, and adoption leave

Reward and recognition scheme

25 days plus bank holidays

2 paid volunteer days per year

Qualifications

• Experience in a customer-facing role involving in-home installation activities.
• Line management experience.
• Knowledge of energy efficiency measures.

Responsibilities

• Lead a team of skilled administrators overseeing application processes.
• Ensure smooth operations, accuracy, and efficiency in handling applications.
• Support process improvement and quality assurance.

Skills

Problem-solving

Analytical skills

Commercial acumen

Job description

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About the Role

We are seeking an Applications Team Manager based in our Sutton office to oversee our high-volume application process. Your responsibilities will include leading a team of skilled administrators, ensuring smooth operations, accuracy, and efficiency in handling applications, eligibility checks, and customer interactions. You will also play a key role in process improvement, training, and quality assurance while supporting the wider team. If you possess excellent problem-solving skills and are passionate about driving positive change in energy efficiency, we would love to hear from you.

What You’ll Bring

• Experience in a customer-facing role involving in-home installation activities, job scheduling, or workforce management
• Line management experience
• Knowledge of energy efficiency measures and benefits systems
• Strong commercial acumen
• Analytical skills, including advanced spreadsheet use

What’s in It for You

We offer a range of benefits to support your life both in and out of work, including:

• Matched or contributory pension scheme
• Online GP service, available 24/7
• Employee assistance programme
• Access to retail discounts via My Rewards portal
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced maternity, paternity, and adoption leave
• Reward and recognition scheme

Additional Benefits

• 25 days plus bank holidays
• 2 paid volunteer days per year

About Us

At M Group, we aim to be an employer of choice by attracting diverse and talented individuals who make a difference. We are committed to supporting veterans and fostering an inclusive environment through our ENABLE networks. Our values include responsibility, openness, teamwork, and ambition, guiding how we work and serve our communities.

We invest in industry-recognized training and development programs for our people at all stages of their careers.

Important Notes

Roles may close early; please apply promptly. Successful candidates may undergo background checks, and some roles require drug and alcohol testing.