Account Manager - Custodial

ASSA ABLOY Group; Birmingham; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Learning and career development

Dynamic team environment

Job summary

The ASSA ABLOY Group is seeking an Account Manager - Custodial in England, UK. You will manage custodial accounts, visit sites, build relationships, and act as the client ambassador across Traka products and services.

You will collaborate with internal teams, ensure SLA/KPI targets, and identify growth opportunities. Willingness to travel across the UK, including overnight stays, is required.

Qualifications

• Experience building strong client relationships and managing accounts within SLAs/KPIs.
• Ability to deliver exceptional customer service and identify value opportunities for clients.
• Commercial awareness with exposure to custodial sector or similar operational environments.
• Proficiency with Microsoft Office and CRM systems; confident with IT tools.
• Willingness and ability to travel across the UK, including overnight stays.

Responsibilities

• Undertake regular site visits to custodial accounts, acting as the main point of contact and ensuring requirements are met.
• Conduct health check reviews to demonstrate value and identify growth opportunities.
• Assist project delivery teams with on-site knowledge to support custodial deployments.
• Collaborate with internal teams to ensure high-quality service delivery for all customers.
• Represent Traka to promote the company’s values and maintain accurate CRM records.

Skills

Relationship building

SLA/KPI experience

Customer service

Commercial awareness

Custodial sector knowledge

Microsoft Office

CRM systems

IT tools confidence

Tools

Microsoft Office

CRM systems

3rd party software platforms

Job description

Can you bring your customer facing experience skills to our team? Join our team in England, UK and enjoy a cooperative culture that empowers you to build a career you can be proud of.

What You Would Do As Our Account Manager - Custodial

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in England, UK. Part of Global Solutions, Key and Asset Management provide intelligent management solutions for keys and equipment. Our key cabinets & locker solutions help all types of organizations better control their important assets, improving productivity & accountability, and reducing risk in critical processes.

As a Traka Account Manager, specializing in the custodial sector, you will manage custodial accounts through regular site visits and close customer engagement. You will build strong relationships, act as a point of contact, and identify opportunities that deliver value for both the customer and Traka. Account Managers act as client ambassadors and work with internal departments to ensure that client needs are understood and satisfied.

You will report to your line manager responsible for the sector as a whole, and provide continued support to them as required.

You would also:

• Undertake regular customer visits to build and maintain strong, long-term relationships, providing support, guidance and training where necessary and act as a point of contact for custodial accounts, ensuring clear communication and efficient resolution of customer requirements, in accordance with line manager direction and support.
• Conduct regular health check reviews to demonstrate value, ensure solution continues to meet customer need, and identify potential growth and deliver technical guidance working with key stakeholders to ensure customer expectations are achieved in line with solution.
• Assist the project management team in the delivery of custodial projects, providing on-site knowledge and leveraging customer contacts to ensure smooth deployment.
• Work collaboratively with internal teams to ensure consistent, high quality service delivery for all customers.
• Represent Traka as a brand ambassador, promoting the company’s values and maintaining a professional reputation in all customer interactions and maintain accurate and up to date records within the CRM system to assist efficient account management and reporting.

The Skills And Experience You Need

We are looking for someone who:

• Has strong relationship-building skills with the ability to engage confidently at all levels and has experience of working within SLAs and KPIs.
• Has a good level of technical competence with 3rd party software platforms and can provide exceptional customer service, demonstrating the ability to exceed customer expectations and a passion for excellence.
• Has strong commercial awareness with the ability to recognize new business opportunities and has experience of working within the custodial sector, or a clear understanding of its operational environment is highly desirable.
• Is proficient in Microsoft Office and CRM systems, with a working knowledge of databases and the ability to use IT tools confidently in a customer environment.
• Has flexibility to travel extensively across the UK, including regular overnight stays and overseas where required.

What We Offer

We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:

• Learning and career development opportunities, whether it is online learning, management training or enhancing your skills.
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged.

We are building diverse, accessible teams, and encourage applications from everyone who can see themselves working with us.

Let's create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.