Applications Support Engineer - Lifecycle Services

TN United Kingdom; Leicester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Applications Support Engineer to join their Lifecycle Services team in Leicester. This role involves supporting customers through upgrades and maintenance activities on DeltaV DCS/SIS systems. The ideal candidate will engage with clients, focusing on Cybersecurity aspects, including Backup & Recovery and Patch Management. With a commitment to customer satisfaction, you will be part of an on-call team, providing 24/7 emergency support and traveling to customer sites. This position offers a blend of remote and on-site work, fostering a supportive work-life balance and growth opportunities.

Benefits

Flexible benefits

Medical care

Growth opportunities

Work-from-home policy

Qualifications

• Hands-on experience with hardware and software installations.
• Ability to write project reports and documentation.

Responsibilities

• Develop a deep understanding of DeltaV systems and infrastructure.
• Manage deployment projects from proposal to execution.
• Build positive customer relationships and embrace a customer-focused culture.

Skills

Installation and maintenance of hardware and software

Customer interaction

Knowledge of computer and network architectures

Problem-solving skills

Tools

Microsoft Windows

DeltaV applications

Job description

Applications Support Engineer - Lifecycle Services, Leicester

Client: emerson

Location: Leicester, UK

Job Category: -

EU work permit required: Yes

Job Reference: 20916d171447

Job Views: 12

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Join our UK Lifecycle Services team as an Application Support Engineer to support customers through upgrades, application deployments, and maintenance activities on their DeltaV DCS/SIS systems. Engage with Process Systems and Solutions (PSS) customers within the UK and offshore installations, building relationships and becoming a trusted adviser. Support a variety of DeltaV products with a focus on Cybersecurity, including Backup & Recovery, Patch Management, Endpoint Security, and Application Whitelisting. Complete certification paths for these products to deploy and maintain them. Participate in the on-call team providing 24/7 emergency response, requiring regular travel to customer sites (approximately 60-70%).

Responsibilities:

• Develop a deep understanding of DeltaV systems and infrastructure.
• Manage deployment projects from proposal to site execution.
• Perform maintenance on customer systems.
• Support sales efforts by promoting products and services.
• Participate in the on-call rota for emergency support.
• Build positive customer relationships and embrace a customer-focused culture.

Who You Are:

You are customer-oriented, reliable, and proactive in learning new communication technologies. You experiment with solutions and learn from outcomes.

Requirements:

• Hands-on experience installing and maintaining hardware and software at customer sites.
• Comfortable interacting with customers.
• Knowledge of computer, network, and control system architectures, including Virtualisation.
• Ability to install Microsoft Windows and DeltaV applications.
• Calm, structured problem-solving skills; know your limits and seek support when needed.
• Ability to write project reports and documentation.
• Flexibility to work offshore, including occasional unsociable hours and weekends.

Preferred Skills:

• Strong communication and collaboration skills.

Our Offer:

We support work-life balance with flexible benefits, medical care, and growth opportunities. Depending on location, our flexible work-from-home policy combines remote and office work. Join our employee resource groups to connect, promote diversity, and contribute to communities.