Applications Support Analyst | St George's University Hospitals NHS Foundation Trust

st georges nhs trust; Greater London; On-site; GBP 48,000 - 57,000; Full time

Job summary

St George's University Hospitals NHS Foundation Trust is recruiting for an Applications Support Analyst (Band 6) to join the IDT Applications, Build and Support Team at St George’s Hospital. The post holder will provide high-quality 3rd line support for clinical applications and EPR, logging work, updating the Service Desk, and advising on complex issues to ensure timely resolution.

The role supports a shared domain development with partner trusts and requires effective liaison with users,

Qualifications

• Experience providing 3rd line application support across clinical systems.
• Strong understanding of electronic patient records (EPR) and related applications.
• Excellent communication with clinicians, managers and vendors.

Responsibilities

• Lead 3rd line support for clinical applications and EPR.
• Investigate complex interface and application problems and provide solutions.
• Coordinate with IDT and external suppliers to resolve issues promptly.

Skills

3rd line support

Clinical systems

Effective communication

Tools

EPR System

Job description

Applications Support Analyst | St George's University Hospitals NHS Foundation Trust

Company:

We are looking to recruit one Band 6 - Applications Support Analysts. To join the Applications, Build and Support Team within the IDT Department at St George’s Hospital.

The post holder will provide a high quality and professional 3rd line application support service to all applications/clinical system users within the Trust. Ensuring that all works are accurately logged and updated on the Service Desk system and that customers are kept informed of the progress of works. This will include assisting in the investigation of complex application and interfacing problems and provides appropriate solutions. The post holder will also provide specialist advice regarding applications and clinical systems to IDT and non-ICD problems are resolved in a timely manner.

The Trust is part of a Group arrangement with Epsom & St Helier Hospitals which has committed to the development of a new shared domain which will make it easier for patients to be treated and for clinicians to work collaboratively across south west London, Surrey and beyond. As this new shared EPR domain will be based on the current St George’s domain, it is anticipated that this role will support that development at St Georges.

The post holder is also responsible for troubleshooting problems and challenges within the clinical information systems and applications. This may include clinical processes andor software issues.

An applications support analyst works with a wide variety of groups within the hospital including medical and non-medical staff. They must be effective communicators and be able to liaise with users/managers to help identify issues and alleviate problems or concerns that they may have with the functionality within the system and be able to work with users/managers, third party suppliers and all other sections within IDT to ensure that these problems are resolved in a timely manner.

The IDT department manages the Trust’s IDT systems, infrastructure and IT support services enabling the electronic filing, printing and sharing of both clinical and non-clinical information. It also provides support to manage the systems and services which includes: helpdesk; IT training; break-fix; application development, acquisition and support for all the supported Trust IT services. The IDT department is also responsible for Information Governance.

We work to identify opportunities to streamline business processes and to enable data sharing and collaboration internally and externally by use, or replacement, of technology. In addition, IDT provides tools to enable business units to achieve their goals, resulting in improved quality of care to patients.

This advert closes on Friday 16 Oct 2026

Proud member of the Disability Confident employer scheme

Applications Support Analyst | St George's University Hospitals NHS Foundation Trust

Company: st georges nhs trust

Salary: £47,951 - £56,863 per annum incl HCAS (Inner)

Hours: Full-time

Location: London, SW17 0QT

Job type: Contract

Posting date: 2 Oct 2026

Closing date: 1 Nov 2026

Summary

We are looking to recruit one Band 6 - Applications Support Analysts. To join the Applications, Build and Support Team within the IDT Department at St George’s Hospital.

The post holder will provide a high quality and professional 3rd line application support service to all applications/clinical system users within the Trust. Ensuring that all works are accurately logged and updated on the Service Desk system and that customers are kept informed of the progress of works. This will include assisting in the investigation of complex application and interfacing problems and provides appropriate solutions. The post holder will also provide specialist advice regarding applications and clinical systems to IDT and non-ICD problems are resolved in a timely manner.

The Trust is part of a Group arrangement with Epsom & St Helier Hospitals which has committed to the development of a new shared domain which will make it easier for patients to be treated and for clinicians to work collaboratively across south west London, Surrey and beyond. As this new shared EPR domain will be based on the current St George’s domain, it is anticipated that this role will support that development at St Georges.

The post holder is also responsible for troubleshooting problems and challenges within the clinical information systems and applications. This may include clinical processes andor software issues.

An applications support analyst works with a wide variety of groups within the hospital including medical and non-medical staff. They must be effective communicators and be able to liaise with users/managers to help identify issues and alleviate problems or concerns that they may have with the functionality within the system and be able to work with users/managers, third party suppliers and all other sections within IDT to ensure that these problems are resolved in a timely manner.

The IDT department manages the Trust’s IDT systems, infrastructure and IT support services enabling the electronic filing, printing and sharing of both clinical and non-clinical information. It also provides support to manage the systems and services which includes: helpdesk; IT training; break-fix; application development, acquisition and support for all the supported Trust IT services. The IDT department is also responsible for Information Governance.

We work to identify opportunities to streamline business processes and to enable data sharing and collaboration internally and externally by use, or replacement, of technology. In addition, IDT provides tools to enable business units to achieve their goals, resulting in improved quality of care to patients.

• The post holder is a member of the Applications Build and Support Team and is responsible for the design, development and support of the Electronic Patient Record (EPR), having overall responsibility for the provision of a comprehensive EPR support service, which allows staff to use key systems proficiently and effectively, providing expert specialist advice.
• The post holder will be providing and receiving complex and sensitive routine information which requires tact and persuasive skills, or where there are barriers to understanding, or providing and receiving complex or sensitive information.
• The post holder will provide application and clinical system level technical support for end users and is responsible for developing excellent working relationships with key stakeholders both external and internal.
• The post holder will provide applications support and development of EPR including the ‘day to day’ account management of the EPR account relevant to the specific Trust site.
• The post holder will have responsibility for ensuring that Change Control Procedures are followed, including the submission of Requests for Change (RFCs) to the Change Control Board, the execution of the technical change and the completion of documentation including keeping all paperwork up-to-date.
• The post holder will assist with and support others workstreams within IDT and be responsible for ensuring that systems are changed to meet new requirements and will require the post holder to explain technical issue to a wide range of Trust staff.
• The post holder will negotiate with multiple external stakeholders on the timing and implementation of system configuration Service Request updates and communicate these to the Trust.
• The post holder will be responsible for contributing towards the implementation of system enhancements and reporting progress to the Applications Build & Support Manager.
• The post holder will manage and action the resolution of incidents, problems and requests in own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information from the Senior Technical Architects when necessary.
• The post holder will assess the escalation and monitoring of incidents and requests and liaise with external agencies and suppliers, ensuring that an accurate analysis of minimum data sets are submitted correctly and full communication of call progress is maintained in a timely manner.
• The post holder will assist in the maintenance of the applications and clinical systems and provide support and assistance during system outages.

This advert closes on Friday 16 Oct 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.