Application Support Analyst

Cooper Golding; Devon and Torbay; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company pension

Employee discount

Free parking

On-site parking

Store discount

Job summary

Cooper Golding Ltd. in Barnstaple, Devon is seeking an experienced Application Support Analyst to maintain ERP systems, troubleshoot issues and support business users across key applications.

In this hands-on, second-line role you will focus on ERP administration, access control and system improvements, with responsibilities including incident handling, configuration, reporting and liaison with suppliers.

Qualifications

• Experience in application support or ERP administration.
• Experience managing user accounts, permissions and system configurations.
• Strong troubleshooting, analytical and problem-solving skills.
• Good understanding of Microsoft 365, Windows and Active Directory / Entra ID.
• Experience in investigating application issues and interrogating system or database information.
• Familiarity with ITIL processes (incident and problem management).
• Experience in multi-site environments is a plus.

Responsibilities

• Provide second-line support for ERP systems and business applications.
• Investigate and resolve application incidents and service requests.
• Administer user accounts, permissions and access controls.
• Support system configuration, user views, templates and reporting.
• Investigate data issues and identify root causes of recurring problems.
• Support Microsoft 365 and other business applications.
• Manage incidents in line with service levels.
• Liaise with software suppliers and third-party support providers.
• Maintain accurate technical documentation and knowledge articles.
• Support application upgrades, testing and system improvements.
• Collaborate with Service Desk and IT teams to improve application support.

Skills

Second-line support

ERP administration

User access management

Microsoft 365 / AD

Troubleshooting

Analytical thinking

Customer focus

Communication skills

Tools

Kerridge K8 experience

Job description

Application Support Analyst

Location: Barnstaple, Devon

Salary: £35,000 - £40,000 Per Annum + Overtime

Working Hours: Monday to Friday 8am - 4pm / rotating weekly 7am - 4pm
Plus occasional Saturday working - paid at Overtime rate.

Are you an experienced Application Support Analyst with a background in ERP or business systems support?

We are working with an established, multi-site organisation looking to recruit an Application Support Analyst to join its IT team. This is an excellent opportunity for someone who enjoys problem-solving, investigating system issues and supporting the business-critical applications that keep an organisation running effectively.

This is a hands-on, second-line support role, with a particular focus on ERP systems administration, application troubleshooting and user support.

The Role

Working as part of the wider IT function, you will act as the next point of escalation for application-related incidents and service requests, supporting users across a range of business systems.

You will take responsibility for investigating issues, administering system access and permissions, maintaining configurations and ensuring applications remain reliable, secure and fit for purpose.

Key responsibilities will include:

• Providing second-line support for business applications and ERP systems.
• Investigating and resolving application incidents and service requests.
• Administering user accounts, permissions and access controls.
• Supporting system configuration, user views, templates and reporting.
• Investigating data issues and identifying the root cause of recurring problems.
• Supporting Microsoft 365 and other business applications.
• Managing incidents in line with agreed service levels.
• Liaising with software suppliers and third-party support providers.
• Maintaining accurate technical documentation and knowledge articles.
• Supporting application upgrades, testing and system improvements.
• Working closely with the Service Desk and wider IT teams to improve application support.

About You

We are keen to hear from candidates with experience in application support, business systems support or ERP administration.

You will ideally have:

• Previous experience in a second-line IT support or application support position.
• Hands-on experience supporting and administering an ERP or other core business system.
• Experience managing user accounts, permissions, access rights and system configurations.
• A good understanding of Microsoft 365, Windows and Active Directory / Microsoft Entra ID.
• Experience investigating application issues and interrogating system or database information.
• An understanding of ITIL processes, including incident and problem management.
• Excellent troubleshooting, analytical and problem-solving skills.
• Strong communication skills and a customer-focused approach.

Experience with Kerridge K8 would be particularly advantageous, although candidates with experience supporting other ERP platforms such as SAP, Sage, Microsoft Dynamics, Oracle or similar systems will also be considered.

Experience within wholesale distribution, retail, manufacturing or a multi-site business would be beneficial.

The Opportunity

This is an opportunity to join an established organisation with a varied business applications environment, where you will play an important role in supporting operational systems and improving the day-to-day experience of business users.

You will be part of a collaborative IT team, with opportunities to develop your technical knowledge and contribute to ongoing systems improvements.

If you have a background in application support, ERP administration or business systems support, we'd be keen to hear from you.

Benefits

• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Work Location: In person