Application Support Team Lead - Manchester

Permanent Futures; Manchester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An exciting opportunity awaits for a dynamic Applications Support Team Lead in Manchester, where you will spearhead a dedicated team in delivering top-notch technical services for a secure public sector organization. This role not only involves managing application support and database administration but also leading a team of professionals while ensuring adherence to Service Level Agreements. With a hybrid work structure, you will enjoy the flexibility of working both onsite and remotely, making it an ideal position for those who thrive in collaborative environments. If you have a passion for IT service management and a knack for balancing priorities, this is the perfect role for you to make a significant impact.

Benefits

18% pension

Hybrid working model

Professional development opportunities

Qualifications

• Proven experience in IT service management and application support.
• Experience managing service suppliers and external stakeholders.

Responsibilities

• Lead the Applications Support Team in providing technical services.
• Coordinate internal and 3rd party service providers for application support.

Skills

IT service management

application support

database management

client applications

server applications

performance management

budget management

Tools

Microsoft Technologies

M365

Oracle

SQL

Azure

Job description

Application Support Team Lead - Manchester

Manchester

Posted on November 27, 2024

Expires on January 27, 2025

About the role

Hybrid | 2/3 days onsite
Package including 18% pension!
2025 Start Date

Please note – We require UK residency for 5 years or longer due to vetting purposes.

We are partnered with a secure public sector organisation in Manchester on the search for an Applications Support Team Lead!

In this role, you will lead the response of the Applications Support Team (principal database Administrator, Database Administrators, and Application Support Analysts) in the provision of technical services in IT Systems administration and database administration.

You will lead the planning and coordination of internal and 3rd party service providers in relation to application support and database administration tasks to agreed Service Level Agreements (SLAs).

Your Experience Required:

1. Proven experience in IT service management and application support within a large and complex organisation.
2. In-depth experience in the area of client applications, server applications and database management.
3. Established track record of managing requests for client applications, server application/database changes, enhancements and disposals.
4. Proven ability to successfully balance conflicting priorities.
5. Experience in managing service suppliers and external stakeholders.
6. Experience in managing and leading teams, including performance management and professional development.
7. Practical experience in the management of budgets including forecasting and budget setting.

Your Knowledge:

1. Application and database development methods and tools.
2. Basic knowledge of enterprise architecture and the benefits of its adoption.
3. Technical knowledge of Microsoft Technologies & M365 (Mail, File Storage).
4. Technical Knowledge of Oracle & SQL (Moving to Azure).