Application Support Specialist

LGBT Jobs; West of England; Hybrid; GBP 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

Flexible work

Health and wellbeing rewards

Employee share plan

Zusammenfassung

Computershare Communication Services (CCS) in Bristol is seeking an Application Support Specialist to monitor applications, server environments and automated workflows, ensuring reliability and performance.

You’ll work on incident investigation, data processing support and collaboration with developers and IT teams, with a hybrid 3-days in the Bristol office and the rest from home. Candidates should have solid application support experience and strong troubleshooting skills.

Qualifikationen

• Experience in application support, technical support or IT operations environments.
• Experience developing subject matter expertise within the applications and services they support.
• Strong troubleshooting and problem-solving skills, with the ability to investigate incidents and identify root causes.
• Knowledge of Windows Server environments, application monitoring and system performance management.
• SQL querying skills and an understanding of data processing concepts.
• Knowledge of networking fundamentals and experience using service management or ticketing tools.
• Exposure to technologies such as PowerShell, IIS, ITIL practices, software deployments, change management or disaster recovery activities.

Aufgaben

• Monitoring applications, automated workflows and server environments to maintain performance and availability.
• Investigating incidents, performance issues and error messages, identifying root causes and implementing solutions.
• Processing client data files and supporting the delivery of customer communications.
• Supporting Windows server environments, software releases, upgrades and change activities.
• Working with developers, infrastructure teams and service delivery managers to resolve issues and support new solutions.
• Contributing to disaster recovery activities, technical projects, documentation and continuous improvement initiatives.

Kenntnisse

Application support

Technical troubleshooting

SQL querying

Data processing concepts

Windows Server environments

Networking fundamentals

ITIL practices

Software deployments

Change management

Disaster recovery

Tools

PowerShell

IIS

Jobbeschreibung

Application Support Specialist role in Bristol with hybrid work option

Key responsibilities include monitoring applications and server environments

Candidates should have experience in application support and technical troubleshooting

Location: Bristol (Hybrid)

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare Communication Services (CCS) helps organisations deliver critical customer communications across both print and digital channels. As an Application Support Specialist, you'll support the applications, servers and automated solutions that underpin these services, ensuring they remain reliable, secure and high performing.

Based in our Bristol office, this is an excellent opportunity for someone who enjoys combining hands-on support with technical ownership. You'll gain exposure to application support, server management, change and release processes, disaster recovery activities and technology projects whilst working as part of a collaborative and supportive team.

A role you will love

As an Application Support Specialist, you'll play a key role in ensuring business-critical applications and services remain reliable, secure and high performing. You'll investigate issues, monitor system performance, support client data processing activities and help maintain the smooth delivery of critical customer communications.

We're looking for someone who has developed strong knowledge of the applications they support and enjoys becoming a trusted technical resource. Working closely with colleagues across technology teams, you'll help resolve complex issues, support system enhancements and contribute to the ongoing improvement of key business applications.

Key responsibilities include:

• Monitoring applications, automated workflows and server environments to maintain performance and availability
• Investigating incidents, performance issues and error messages, identifying root causes and implementing solutions
• Processing client data files and supporting the delivery of customer communications
• Supporting Windows server environments, software releases, upgrades and change activities
• Working with developers, infrastructure teams and service delivery managers to resolve issues and support new solutions
• Contributing to disaster recovery activities, technical projects, documentation and continuous improvement initiatives

What will you bring to the role?

We're looking for a technically curious and proactive professional who enjoys solving complex problems and taking ownership of the systems they support. You'll be comfortable working collaboratively with others, building strong technical knowledge and acting as a key point of contact for your applications and services.

You'll have a strong analytical mindset, excellent communication skills and experience supporting business-critical applications within a structured IT environment.

We're particularly interested in candidates who have:

• Experience in application support, technical support or IT operations environments
• Experience developing subject matter expertise within the applications and services they support
• Strong troubleshooting and problem-solving skills, with the ability to investigate incidents and identify root causes
• Knowledge of Windows Server environments, application monitoring and system performance management
• SQL querying skills and an understanding of data processing concepts
• Knowledge of networking fundamentals and experience using service management or ticketing tools
• Exposure to technologies such as PowerShell, IIS, ITIL practices, software deployments, change management or disaster recovery activities

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.

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