Plans Specialist - Payments

LGBT Jobs; West of England; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible work

Health and wellbeing rewards

Share purchase program

Recognition awards

Careers hub access

Job summary

Computershare Bristol is seeking a Plan Specialist - Payments to process payment transactions, resolve queries and maintain accurate records in a fast-paced, regulated environment. The role is hybrid, based in Bristol with three days in the office and some home-working.

You’ll work with internal stakeholders to deliver excellent service, investigate issues, and support end-to-end administration of employee share plans.

Qualifications

• Strong attention to detail and problem-solving skills are essential.
• Excellent communication and relationship-building abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Processing payment transactions accurately and efficiently
• Investigating and resolving payment queries and discrepancies
• Maintaining accurate records and updating internal systems
• Delivering excellent service to internal and external stakeholders
• Ensuring activities are completed in line with regulatory and compliance requirements
• Supporting team objectives and service delivery deadlines
• Identifying opportunities to improve processes and ways of working
• Assisting with system testing and process changes when required
• Building strong working relationships across the wider business

Job description

Key responsibilities include processing payment transactions and resolving payment queries.

Strong attention to detail and problem-solving skills are essential.

Location: Bristol (Hybrid)

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Are you someone who enjoys getting the details right, investigating issues and finding solutions? Do you take pride in delivering accurate work and enjoy working as part of a supportive team? If so, we'd love to hear from you.

As a Plan Specialist - Payments, you'll play an important role in delivering payment services to our clients and plan participants. This is an opportunity to join a collaborative environment where you'll continue to learn, develop your skills and build expertise in a highly regulated and fast-paced business area. We're looking for someone with a positive attitude, strong attention to detail and a willingness to take ownership of their work while knowing when to seek support from colleagues.

A role you will love

As a Plan Specialist - Payments, you'll be responsible for processing payment-related activities and supporting the end-to-end administration of employee share plans. You'll investigate and resolve queries whilst maintaining accurate records and ensure transactions are completed in line with established processes and service standards.

Working closely with colleagues and stakeholders across the business, you'll help deliver a high-quality service while contributing to a culture of continuous improvement. This role offers plenty of variety and the opportunity to develop your knowledge, take on new challenges and build a rewarding career within a supportive team.

Key responsibilities include:

• Processing payment transactions accurately and efficiently
• Investigating and resolving payment queries and discrepancies
• Maintaining accurate records and updating internal systems
• Delivering excellent service to internal and external stakeholders
• Ensuring activities are completed in line with regulatory and compliance requirements
• Supporting team objectives and service delivery deadlines
• Identifying opportunities to improve processes and ways of working
• Assisting with system testing and process changes when required
• Building strong working relationships across the wider business

What will you bring to the role?

We're interested in the person as much as the experience. You'll be detail-oriented, naturally curious and enjoy investigating issues to find the right solution. You'll communicate confidently, build positive relationships and work collaboratively with your team, while taking ownership of your work and knowing when to ask for support.

We're looking for someone who is organised, proactive and eager to learn, with the ability to manage priorities and deliver accurate, high-quality work in a fast-paced environment.

Key strengths include:

• Excellent attention to detail and accuracy
• Strong investigation and problem-solving skills
• Effective communication and relationship-building abilities
• A positive, proactive approach with a willingness to learn
• The ability to work independently and as part of a team

Previous experience in administration, operations, payments, financial services or customer services would be beneficial; however, full training will be provided for the right candidate.

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle
• Health and wellbeing rewards that can be tailored to support you and your family
• Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

We’re a leading provider of employee share plans. We partner with many of the world’s biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we’re an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.

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