Applications Build and Support Specialist / SMEBand 8a

Epsom and St Helier University Hospitals NHS Trust; London; On-site; GBP 47,000 - 56,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking Applications Build and Support Specialists to deliver high-quality support for electronic patient records and other clinical applications. Successful candidates will join a dedicated team focused on improving patient care through effective technology solutions.

Qualifications

• Experience as a Registration Authority Manager, especially with spine-linked EPRs.
• At least 5 years of line management experience.

Responsibilities

• Assist Applications Specialist SMEs in one or more specialist modules.
• Provide support to managers and aid in recommendations.

Skills

Customer relations

Team leadership

Job description

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Applications Build and Support Specialist / SMEBand 8a, London

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Client:

Epsom and St Helier University Hospitals NHS Trust

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

d6e64c288aae

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job overview

We are looking to recruit 3 x Band 7 Senior Applications Analysts. To join the Applications, Build and Support Team within the IDT Department at St George’s Hospital

Job Title

Specialty

Senior Applications Analysts

PAS

Senior Applications Analysts

Clinical Documentation/Mpages

Senior Applications Analysts

The Applications Build and Support Team: The key system within the Trust for its electronic patient record is provided by Oracle Cerner Millennium. The department also supports other clinical applications and systems within its remit.

The post holders will provide a customer-focussed service of the highest quality and effectiveness which meets the needs of clinical/corporate services and is delivered in accordance with national guidance, trust Strategy, statutory legislation, and current best practice..

The role of this team is to build and support applications and clinical systems for the Trust, through the provision of a customer focussed collaborative, responsive and clinically safe applications.

The Trust is part of a Group arrangement with Epsom & St Helier Hospitals which has committed to the development of a new shared domain which will make it easier for patients to be treated and for clinicians to work collaboratively across Southwest London, Surrey and beyond. As this new shared EPR domain will be based on the current St George’s domain, it is anticipated that this role will support that development at St Georges.

Main duties of the job

• The postholder will assist the Applications Specialist SME’s in the team in one or more specialist modules of the Trust iClip application or other systems such as Clinical Documentation, PAS, Order Comms, Critical Care, Digital Dictation/Correspondence etc.
• The postholder will provide support to managers, providing them with evidence and advice to support recommendations.
• The postholder will advise, design, and support the development and use of safe processes for the use of applications within services.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

St George’s University Hospital NHS Foundation Trust (SGUH) has a vision to be a thriving hospital at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.

The St George’s IDT department manages the Trust’s IDT systems, infrastructure and IT support services . It also provides support to manage the systems and services which includes: helpdesk; IT training; break-fix; application development, acquisition and support for all the supported Trust IT services. The IDT department is also responsible for Information Governance.

We work to identify opportunities to streamline business processes and to enable data sharing and collaboration internally and externally by use, or replacement, of technology. In addition, IDT provides tools to enable business units to achieve their goals, resulting in improved quality of care to patients.

Detailed job description and main responsibilities

Please refer to the Full Job description for more information pertaining for this role

• Support the RA Agents in delivering the RA functions across the trust sites as and when necessary to maintain service levels to clients
• Manage and control the production of access positions and smartcards in non-Prod domains to support testing and training by other trust and external IDT teams.

Person specification

Experience

• Experience as a Registration Authority Manager, especially with spine-linked EPRs
• At least 5 year’s line management experience
• Previous experience of Cerner Millennium

Skills

• Excellent understanding of customer relations and services
• Team leader with strong motivational skills – highly efficient in prioritising workload

Your application : Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References : You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date : In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting : You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS : We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

______________________________________________________

Job overview

We are looking to recruit 3 x Band 7 Senior Applications Analysts. To join the Applications, Build and Support Team within the IDT Department at St George’s Hospital

Job Title

Specialty

Senior Applications Analysts

PAS

Senior Applications Analysts

Clinical Documentation/Mpages

Senior Applications Analysts

The Applications Build and Support Team: The key system within the Trust for its electronic patient record is provided by Oracle Cerner Millennium. The department also supports other clinical applications and systems within its remit.

The post holders will provide a customer-focussed service of the highest quality and effectiveness which meets the needs of clinical/corporate services and is delivered in accordance with national guidance, trust Strategy, statutory legislation, and current best practice..

The role of this team is to build and support applications and clinical systems for the Trust, through the provision of a customer focussed collaborative, responsive and clinically safe applications.

The Trust is part of a Group arrangement with Epsom & St Helier Hospitals which has committed to the development of a new shared domain which will make it easier for patients to be treated and for clinicians to work collaboratively across Southwest London, Surrey and beyond. As this new shared EPR domain will be based on the current St George’s domain, it is anticipated that this role will support that development at St Georges.

Main duties of the job

The postholder will assist the Applications Specialist SME’s in the team in one or more specialist modules of the Trust iClip application or other systems such as Clinical Documentation, PAS, Order Comms, Critical Care, Digital Dictation/Correspondence etc.

The postholder will provide support to managers, providing them with evidence and advice to support recommendations.

The postholder will advise, design, and support the development and use of safe processes for the use of applications within services.

Working for our organisation

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

St George’s University Hospital NHS Foundation Trust (SGUH) has a vision to be a thriving hospital at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement.

The St George’s IDT department manages the Trust’s IDT systems, infrastructure and IT support services . It also provides support to manage the systems and services which includes: helpdesk; IT training; break-fix; application development, acquisition and support for all the supported Trust IT services. The IDT department is also responsible for Information Governance.

We work to identify opportunities to streamline business processes and to enable data sharing and collaboration internally and externally by use, or replacement, of technology. In addition, IDT provides tools to enable business units to achieve their goals, resulting in improved quality of care to patients.

Detailed job description and main responsibilities

Please refer to the Full Job description for more information pertaining for this role

Support the RA Agents in delivering the RA functions across the trust sites as and when necessary to maintain service levels to clients

Manage and control the production of access positions and smartcards in non-Prod domains to support testing and training by other trust and external IDT teams.

Person specification

Experience

Essential criteria

Experience as a Registration Authority Manager, especially with spine-linked EPRs

At least 5 year’s line management experience

Desirable criteria

Previous experience of Cerner Millennium

Skills

Essential criteria

Excellent understanding of customer relations and services

Desirable criteria

Team leader with strong motivational skills – highly efficient in prioritising workload

Your application : Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

References : You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.

Closing date : In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Shortlisting : You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.

DBS : We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

______________________________________________________ Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at: Telephone: [phone] Text: 07501066267 Email:@. Our confidential answering service is available after 5pm.______________________________________________________

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

NameRose CliffordJob titleApplications Build and Support ManagerEmail addressTelephone number07747760637