Application Support & Service Delivery Manager

Allscreens Nationwide Ltd; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

Pension with employer contributions

Life Insurance

Private Medical Insurance

Permanent Health Insurance

Health Cash Plan

Employee Assistance Programme

Season Ticket Loan

Cycle to Work Scheme

CPD

Salary progression

Job summary

IStructE is seeking an experienced Applications Support and Service Delivery Manager to lead our application support, service governance, supplier performance, and service transition, ensuring that critical applications remain reliable, secure, and high quality across the organisation.

Based in London with a minimum of four days on site, you will shape operational excellence, improve user experience, and build strong stakeholder relationships in a purpose-driven environment.

Qualifications

• Experience managing application support functions, including incident and problem management.
• Proven experience managing service delivery and IT service management teams.
• Experience managing suppliers, MSPs and SaaS vendors, including performance management.
• Experience improving service delivery processes and user experience.
• Experience in service transitions would be advantageous.

Responsibilities

• Oversee application support, service governance, supplier performance and service transitions.
• Ensure business-critical applications are reliable, secure and high quality across the organisation.
• Drive operational excellence and build strong stakeholder relationships in a collaborative environment.

Skills

Incident and problem management

Service delivery management

Supplier management

User experience improvement

Job description

Application Support & Service Delivery Manager

Applications Support & Service Delivery Manager

Contract: Permanent

Hours: Full-time, 35 hours per week

Salary: £41,543 starting salary p/a, plus excellent benefits package

Location: London, Farringdon, minimum of 4 days on site with occasional out of hours work required.

Are you passionate about delivering exceptional IT services and ensuring business-critical applications perform at their best? We are seeking an experienced Applications Support and Service Delivery Manager to lead our application support and service governance functions.

Alongside the interests and challenges of the role, we know that candidates also want to be enthused about the mission and values of the organisation they might be joining.

IStructE is a charity and the professional body for structural engineers. We have a global membership who have designed many of the world’s iconic structures as well as many of the buildings and bridges we take almost for granted in our daily lives.

Creating safer structures for the benefit of the public is at the heart of our remit, and this includes environmental sustainability, with structural engineers and the Institution at the heart of the impact construction has on natural resources and climate change.

We are passionate about inclusion and work hard to help those with talent, irrespective of background, to find and develop a route into the profession. Many of our members work to support the world’s most vulnerable communities, especially those living in places prone to natural hazards such as earthquakes and extreme flooding.

If working as part of a staff team of about 80 people and alongside many of our members to address these issues appeals to you, then we would love to hear from you.

The Role

As the Institution’s Applications Support & Service Delivery Manager, you will oversee application support, service governance, supplier performance, and service transition, ensuring that business-critical applications and supporting services are reliable, secure, and of high quality across the organisation. This is an exciting opportunity for a service-focused leader who thrives on improving user experience, driving operational excellence, and building strong stakeholder relationships in a collaborative and purpose-driven environment.

To be shortlisted for this post, you must have:

• Experience managing application support functions, including incident and problem management.
• Proven experience managing service delivery, application support, or IT service management teams.
• Experience managing suppliers, MSPs, SaaS vendors, including performance management and contract compliance.
• Experience improving service delivery processes, user experience, and service quality.
• Experience in supporting service transitions would be advantageous.

What we can offer you:

• 25 days’ paid annual leave (rising with service) plus bank holidays and flexi leave
• A pension scheme with up to 9% employer contributions
• Life Insurance
• Private Medical Insurance
• Permanent Health Insurance
• Health Cash Plan
• Employee Assistance Programme
• Season Ticket Loan
• Cycle to Work Scheme
• Continuous Professional Development
• Salary Progression

Working Conditions:

We are based on the edge of the city, our office is bright, modern and open plan. We are an inclusive and friendly workforce.

Additional information:

For more information, including a full job description and candidate privacy policy, visit our website.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we urge candidates to apply as soon as possible. Applications are sifted on receipt, and shortlisted candidates are contacted to invite to an interview.

Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.

The Institution strives to have a diverse and inclusive workforce, where we can all be ourselves. We are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.