Application Support Officer (Planning Systems)

Guillaume Masson; London; Hybrid; GBP 75,000 - 85,000; Full time

Job summary

A local authority in London seeks an Application Support Officer to provide 1st and 2nd line support for planning systems. This hybrid role involves troubleshooting issues, system administration, and participating in digital transformation projects. Ideal candidates should have strong communication skills and experience in application support, with opportunities for professional growth.

Qualifications

• Experience with application support for planning applications.
• Strong troubleshooting and communication skills.
• Ability to administer and configure system modules.

Responsibilities

• Provide 1st and 2nd line support for planning applications.
• Administer and configure system modules and manage user accounts.
• Participate in planning and delivery of digital projects.

Skills

Application Support

System Administration

User Acceptance Testing

Troubleshooting

Stakeholder Engagement

Job description

Application Support Officer (Planning Systems)

Application Support Officer (Planning Systems)

2 weeks ago Be among the first 25 applicants

Application Support (IDOX) required to join a Local Authority based in London and it will be Hybrid working. day rate is £343, Inside IR35.

Key Responsibilities

• Application Support Provide 1st and 2nd line support for Uniform and related planning applications. Act as the main contact for troubleshooting and resolving system issues. Log and manage incidents and service requests using the IT service management system. Liaise with IT teams and external suppliers to escalate and resolve technical issues.
• System Administration & Configuration Administer and configure Uniform modules (e.g., Development Control, Building Control, Land Charges, Enforcement). Manage user accounts, permissions, and roles in line with data protection policies. Maintain and develop workflows, templates, and reference data to support business efficiency. Support system upgrades, patching, and user acceptance testing (UAT).
• Integration & Development Assist with integration of Uniform with other corporate systems. Support data migration, cleansing, and transformation tasks. Contribute to the development of digital forms and online processes to improve customer service.
• Project & Change Support Participate in planning and delivery of digital transformation projects. Document system changes and business processes for knowledge sharing and audit purposes. Provide training and guidance to planning staff on new system features. Identify opportunities for digital improvements and support change management.
• Stakeholder Engagement & Reporting
• Rates depend on experience and client requirements

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

Referrals increase your chances of interviewing at Guillaume Masson by 2x

Sign in to set job alerts for “System Support Officer” roles.

Borehamwood, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 6 days ago

Greater London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

Hertfordshire, England, United Kingdom 7 months ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 5 months ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

Wembley, England, United Kingdom 3 weeks ago

London, England, United Kingdom 5 days ago

Chalfont St Giles, England, United Kingdom 1 month ago

Gravesend, England, United Kingdom 1 month ago

City Of London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 3 weeks ago

Technical Support Engineer - Elite Global Hedge Fund

Gravesend, England, United Kingdom 4 weeks ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 5 days ago

Support Engineer | Financial Services – Support Engineer | £45,000 + Bonus + Benefits | Hybrid, LDN

London Area, United Kingdom £30,000.00-£35,000.00 13 hours ago

City Of London, England, United Kingdom 1 month ago

London Area, United Kingdom £32,000.00-£32,000.00 12 hours ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom $4,000.00-$6,000.00 1 month ago

London, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.