Application Support Officer (Planning Systems)

Salt Digital Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading Local Authority in London is seeking an Application Support professional to provide 1st and 2nd line support for Uniform. The role involves system administration, stakeholder engagement, and participation in digital transformation projects. Ideal candidates will have experience in troubleshooting and managing user accounts within IT service management frameworks.

Qualifications

• Experience in 1st and 2nd line support.
• Familiarity with Uniform and planning applications.
• Knowledge of IT service management systems.

Responsibilities

• Provide support for Uniform and related applications.
• Administer and configure modules, manage user access.
• Assist with system integration and digital transformation projects.

Skills

Application Support

System Administration

Troubleshooting

Stakeholder Engagement

Job description

Application Support (IDOX) required to join a Local Authority based in London and it will be Hybrid working. day rate is £343, Inside IR35.

Key Responsibilities:

1. Application Support Provide 1st and 2nd line support for Uniform and related planning applications. Act as the main contact for troubleshooting and resolving system issues. Log and manage incidents and service requests using the IT service management system. Liaise with IT teams and external suppliers to escalate and resolve technical issues.

2. System Administration & Configuration Administer and configure Uniform modules (e.g., Development Control, Building Control, Land Charges, Enforcement). Manage user accounts, permissions, and roles in line with data protection policies. Maintain and develop workflows, templates, and reference data to support business efficiency. Support system upgrades, patching, and user acceptance testing (UAT).

3. Integration & Development Assist with integration of Uniform with other corporate systems. Support data migration, cleansing, and transformation tasks. Contribute to the development of digital forms and online processes to improve customer service.

4. Project & Change Support Participate in planning and delivery of digital transformation projects. Document system changes and business processes for knowledge sharing and audit purposes. Provide training and guidance to planning staff on new system features. Identify opportunities for digital improvements and support change management.

5. Stakeholder Engagement & Reporting

*Rates depend on experience and client requirements

Job Information

Job Reference: JO-2505-353938

Salary: £0.00 - £343.00 per day

Salary per: day

Job Duration:

Job Start Date: 16/06/2025

Job Industries: Cloud Infrastructure & EUC

Job Locations: Greater London

Job Types: Contract

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