Planner/Scheduler

Daniel Owen; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known company in East London is seeking a Planner/Scheduler for a temporary 12-week contract. The role involves managing maintenance technicians, with a strong emphasis on efficiency and customer satisfaction. Ideal candidates will have experience in social housing and skills in workforce management.

Qualifications

• Social Housing experience required.
• Experience with telephony systems in customer-facing environments.
• Commitment to delivering excellent customer service.

Responsibilities

• Managing the daily workload of Direct Maintenance Technicians.
• Providing key management information for forecasting and planning.
• Ensuring high-quality service delivery focusing on first-time fixes.

Skills

Workforce management

Strong communication

Report and forecast production

Customer service

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Dynamic scheduling systems

Job description

Social network you want to login/join with:

Planner/Scheduler

Location: East London, Stratford

Contract: Temporary 12-week contract (potential extension)

Working Days: Monday - Friday

Rate: £18 Per Hour

Experience: Social Housing Experience Needed

Daniel Owen is proud to represent a well-known company based in East London, Stratford, seeking a highly skilled Planner/Scheduler to join their team.

The role involves managing the daily workload of Direct Maintenance Technicians to maximize efficiency in Reactive Repairs & Maintenance services, providing key management information for accurate forecasting and planning, and ensuring a high-quality service delivery with a focus on first-time fixes and customer satisfaction.

Knowledge, Skills, and Abilities:

• Experience with workforce management and/or telephony systems in a fast-paced, customer-facing environment
• Understanding of Service Level dynamics, resource implications, and performance indicators
• Strong written and verbal communication skills
• Ability to produce detailed and accurate reports and forecasts
• Good organizational skills
• Commitment to delivering excellent customer service
• Intermediate computer skills (e.g., Microsoft Word, Excel, dynamic scheduling systems)