Application Support Officer

The Methodist Church in Britain; Newcastle upon Tyne; Híbrido; GBP 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentorship and development programmes

Hybrid-working model supporting work‑l

Opportunities to work on innovative NH

Resumo da oferta

Northumbria Healthcare NHS Foundation Trust is seeking a Band 5 Applications Support role within the NEP consortium's Applications Support Team. You will investigate and resolve service desk requests, advise on processes, and contribute to quarterly upgrades.

The role involves mentoring colleagues, supporting system enhancements, and maintaining strong financial reporting knowledge. Hybrid working and on-site support are included.

Qualificações

• Professional degree-level qualification in a financial or procurement-related subject, or equivalent qualification and/or demonstrable relevant experience
• Experience in a finance, purchasing or customer service support environment is desirable
• Able to interpret financial data and business processes

Responsabilidades

• Investigate, analyse and resolve application support requests through the NEP Service Desk within agreed service levels
• Provide clear, practical advice on system functionality and best practice
• Maintain regular communication with users, informing them and escalating issues as needed
• Support design, configuration, testing and implementation of system enhancements and quarterly upgrades
• Analyse data, investigate discrepancies and produce reports for consortium organisations
• Prepare and deliver training, user guidance and supporting documentation
• Mentor and support colleagues, sharing knowledge and coordinating activities
• Deliver allocated project tasks within timescales and quality standards
• Contribute to service reviews, audits and improvements while maintaining security and records
• Develop specialist knowledge across Purchase to Pay, Order to Cash and Accounting to Reporting

Conhecimentos

Keyboard skills

Communication skills

Organisational skills

Analytical skills

Independent worker

Formação académica

Financial/procurement degree or equivalent experience

Ferramentas

Microsoft Office Suite (Project, Word, Excel, PowerPoint)

Descrição da oferta de emprego

This Band 5 role sits in the Applications Support Team at NEP, the NHS consortium hosted by Northumbria Healthcare NHS Foundation Trust, supporting its shared finance and procurement system, NEP Cloud. The work centres on investigating and resolving support requests from consortium organisations, advising on processes and best practice, and contributing to quarterly upgrades and training. The post is onsite three days a week and includes mentoring colleagues. Fit depends on a finance or procurement degree or equivalent experience, and supervisory experience.

What the job involves

• Investigate, analyse and resolve application support requests through the NEP Service Desk, within agreed service levels
• Provide clear, practical advice on system functionality, business processes and best practice
• Maintain regular communication with users, keeping them informed and escalating issues appropriately
• Support the design, configuration, testing and implementation of system enhancements and quarterly upgrades
• Analyse data, investigate discrepancies and produce reports for consortium organisations
• Prepare and deliver training, user guidance and supporting documentation
• Mentor and support systems support and customer service colleagues, sharing knowledge and coordinating activities
• Deliver allocated project tasks and work packages within agreed timescales and quality standards
• Contribute to service reviews, audits and improvements while maintaining security, confidentiality and accurate records
• Develop specialist application knowledge across Purchase to Pay, Order to Cash and Accounting to Reporting

Qualifications

• Professional degree-level qualification in a financial or procurement-related subject, or equivalent qualification and/or demonstrable relevant experience

Experience

• Supervisory experience in a finance, purchasing or customer service support department within a proactive, team-based environment
• Broad operational experience and knowledge of one or more computer systems, hardware or software

Skills & knowledge

• Excellent keyboard skills
• Good working knowledge of Microsoft Office tools, including Project, Word, Excel and PowerPoint
• Strong communication, organisational and analytical skills
• Understanding of business and financial reporting processes
• Ability to work independently while contributing to a supportive team

Other

• Ability to manage competing priorities and take ownership of queries
• Attention to detail

Nice to have

• Project management qualification, such as PRINCE2
• Working knowledge of NHS working practices and procedures
• Knowledge of coaching, mentoring and quality improvement

What’s offered

• Mentorship and development programmes
• Opportunities to work on innovative projects
• Hybrid-working model supporting work-life balance