Application Support Manager – Hybrid, Genomics Focus

Genomics England; Greater London; Híbrido; GBP 43.000 - 53.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous Leave: 30 days + holidays & 2

Pension & Financial: Defined contrib.

Learning & Development budgets

Recognition & Rewards

Health & Wellbeing

Descripción de la vacante

Genomics England is seeking an Application Support Manager to act as the SME for essential systems, ensuring end-user compute and application integrations meet business needs. You will resolve tickets, guide the EUC and Service Desk teams, and drive improvements across the Service Management & Business Systems department.

Based in London with hybrid working, you will collaborate across teams, manage configuration upgrades, and create training materials while aligning with ISO and NCSC standards.

Formación

• Proven problem-solving abilities with a proactive, solutions-focused approach.
• Strong experience with Microsoft Intune, Microsoft 365, Exchange, and Active Directory environments.
• Excellent communication skills, with the ability to collaborate confidently and build positive working relationships.
• Demonstrated initiative, creativity, and willingness to contribute innovative ideas.
• Skilled in stakeholder management, with the confidence to engage effectively at all levels.

Responsabilidades

• Provide clear guidance and supportive assistance to internal and external users, ensuring business applications run smoothly and efficiently to the highest standards.
• Support application configuration, upgrades, and troubleshooting, carrying out thorough analysis to resolve issues effectively.
• Deliver assigned or self-identified improvement projects, collaborating across teams and skill sets to achieve successful outcomes.
• Create and maintain helpful training materials that empower both self and others to work confidently and efficiently.
• Ensure documentation and processes align with recognised industry standards such as ISO and NCSC best practice.
• Champion service improvement by identifying opportunities for efficiency, including the use of automation and full optimisation of supporting applications.

Conocimientos

Microsoft Intune

Microsoft 365

Exchange

Active Directory

Azure

Entra ID

IAM

Conditional Access

Identity management

Problem solving

Stakeholder management

Communication

Herramientas

None

Descripción del empleo

Genomics England is seeking an Application Support Manager to act as the SME for essential systems, ensuring end-user compute and application integrations meet business needs. You will resolve tickets, guide the EUC and Service Desk teams, and drive improvements across the Service Management & Business Systems department.

Based in London with hybrid working, you will collaborate across teams, manage configuration upgrades, and create training materials while aligning with ISO and NCSC standards.