Application Support Manager: Lead Incidents & Service

System C; England; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

System C is seeking an experienced Application Support Manager to lead a healthcare support team, ensuring a responsive and reliable service that supports vital health services.

You will oversee incident management, service requests and customer escalations, collaborating with Product, Development, Technical Services and Customer Success teams to improve governance and drive continual service improvement.

Qualifications

• Experience leading an Application/Software/Technical Support team.
• Experience managing major incidents and service recovery.

Responsabilités

• Lead and develop a high-performing support team.
• Drive service excellence across incidents, requests and escalations.
• Act as primary operational lead during major incidents.
• Build strong relationships with customers and internal stakeholders.
• Promote root cause analysis and problem management.
• Monitor service performance, SLAs and customer satisfaction.

Connaissances

Leadership

Incident management

ITIL expertise

Jira/ServiceNow

Stakeholder management

Coaching

Formation

ITIL certification or higher

Outils

Jira

ServiceNow

Description du poste

System C is seeking an experienced Application Support Manager to lead a healthcare support team, ensuring a responsive and reliable service that supports vital health services.

You will oversee incident management, service requests and customer escalations, collaborating with Product, Development, Technical Services and Customer Success teams to improve governance and drive continual service improvement.