Application Support Engineer (SQL/.NET)

Scott Dunn; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Career progression

Learning & development

Staff travel discounts

Private healthcare

Job summary

Scott Dunn is seeking an Application Support Analyst to own the ticket lifecycle for our applications from London. You will triage, resolve, and document issues while collaborating with developers and business users to protect delivery timelines.

The role requires strong SQL and VB.NET knowledge, excellent communication, and a structured approach to root-cause analysis. This is office-based in London, supporting Operations, Finance and Sales across Scott Dunn’s systems.

Qualifications

• Experience in application support within a software-driven business.
• Strong SQL capabilities to investigate and correct data and configurations.
• Good written and verbal communication to translate technical details for non-technical audiences.

Responsibilities

• Triage and prioritise incoming tickets with SLA adherence.
• Resolve first- and second-line issues; guide users and correct data when needed.
• Escalate genuine defects with full context and reproduction steps to the development team.
• Maintain a known issues log and develop self-service guidance for recurring requests.
• Produce regular reports on ticket trends for the Applications Developer Team Lead.
• Collaborate with Technology to identify patterns between support tickets and regressions.
• Act as liaison between users (Operations, Finance, Scott Dunn) and the Technology team.
• Experience in application support and knowledge of travel-industry or multi-system environments.

Skills

SQL

VB.NET

.NET Framework

Data investigation

Tools

SQL queries

Debugging

Job description

Scott Dunn is seeking an Application Support Analyst to own the ticket lifecycle for our applications from London. You will triage, resolve, and document issues while collaborating with developers and business users to protect delivery timelines.

The role requires strong SQL and VB.NET knowledge, excellent communication, and a structured approach to root-cause analysis. This is office-based in London, supporting Operations, Finance and Sales across Scott Dunn’s systems.