2nd Line Application Support Specialist

897 Brown & Brown (Europe) Limited; Borehamwood; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Holiday allowance

Company pension

Job summary

Brown & Brown Europe is seeking an experienced Application Support Analyst to join our Technology Solutions division. You will provide predominantly 2nd line support for a portfolio of business-critical applications, taking ownership of incidents and working with vendors and stakeholders to achieve swift resolutions.

You will use SQL to investigate issues, perform API testing with Postman, monitor performance with Azure Application Insights and KQL, and help transition new solutions into live

Qualifications

• Proven experience providing 2nd line/application support for production systems.
• Strong troubleshooting and analytical skills across applications, integrations and data.
• Experience coordinating with vendors, stakeholders and incident management processes.

Responsibilities

• Take ownership of complex application incidents from initial investigation through to resolution.
• Provide high-level customer service to internal and external users.
• Collaborate with technical and non-technical stakeholders to resolve issues efficiently.
• Support ITIL-aligned incident, problem and change management processes.
• Contribute to continual service improvement and operational best practices.

Skills

SQL

REST APIs

JSON

Troubleshooting

Communication

Stakeholder engagement

ITIL awareness

Tools

Postman

Azure Application Insights

KQL

Job description

Brown & Brown Europe is seeking an experienced Application Support Analyst to join our Technology Solutions division. You will provide predominantly 2nd line support for a portfolio of business-critical applications, taking ownership of incidents and working with vendors and stakeholders to achieve swift resolutions.

You will use SQL to investigate issues, perform API testing with Postman, monitor performance with Azure Application Insights and KQL, and help transition new solutions into live