2nd-Line Application Support Engineer (SQL)

LDMS; Cardiff; On-site; GBP 27,000 - 33,000; Full time

Job summary

LDMS in the United Kingdom is seeking an Applications Support Engineer to join the Engineering team and support multi-disciplined teams delivering financial software for partners and clients. You’ll handle service tickets, understand customer needs, and provide 2nd line support within a fast-paced agile environment.

Working with Jira and Bitbucket, you’ll write SQL queries and PowerShell scripts to diagnose issues, fix data problems, and ensure smooth service delivery.

Qualifications

• Experience with SQL and data issue resolution.
• Experience with Jira and Bitbucket is a plus.
• Ability to work in a fast-paced agile environment.

Responsibilities

• Serve as the first point of contact within Engineering for the Service Delivery team.
• Triaging issues to determine information validity and incident details.
• Respond to second line support requests from the Service Desk.
• Use the issue management system to track interactions and resolutions.
• Identify and escalate urgent issues to the right resources.
• Work within a fast-paced agile development team.

Skills

Web/PC environments

SQL (any flavour)

System procedures

Ad hoc queries using SQL

PowerShell

Tools

Jira

Bitbucket

Job description

LDMS in the United Kingdom is seeking an Applications Support Engineer to join the Engineering team and support multi-disciplined teams delivering financial software for partners and clients. You’ll handle service tickets, understand customer needs, and provide 2nd line support within a fast-paced agile environment.

Working with Jira and Bitbucket, you’ll write SQL queries and PowerShell scripts to diagnose issues, fix data problems, and ensure smooth service delivery.