Application Support Engineer - Incident & SQL Expert

DOCOsoft; City Of London; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

25 days Annual Leave

Private pension

Bonus scheme

Private health

Life assurance

Job summary

DOCOsoft is seeking a Business Application Support Engineer to troubleshoot and resolve complex issues, monitor incident management processes, and deliver outstanding service to our clients. The role emphasizes incident resolution leadership, post-incident reviews, and collaboration across teams to improve operational excellence.

The successful candidate will have a university degree and 3+ years in a client-facing technical support role, with strong SQL Server and IIS experience, plus excellent

Qualifications

• University degree plus 3+ years of relevant work experience.
• Experience in a client-facing technical support role.
• Logical and systematic approach to troubleshooting across technologies.
• Experience with Microsoft SQL Server in production environments including constructing SQL queries.
• Familiarity with Windows desktop/server environments.
• Knowledge of IIS – application pools, website bindings, server certificates.
• Strong analytical, quantitative, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to translate technical information for non-technical users.
• Collaborative mindset with multi-tasking abilities.
• Insurance services or Lloyd’s of London market experience is a plus.
• ITIL experience is a bonus.
• Azure experience welcome.

Responsibilities

• Drive continuous service improvement to achieve operational excellence in incident management.
• Lead incident resolution to ensure responsive service.
• Resolve system messaging issues.
• Perform post-incident reviews.
• Maintain metrics and reporting for Incident & Problem Management processes.
• Educate teams on best practices for Incident & Problem Management.
• Drive innovation to improve operational efficiency.
• Communicate effectively with stakeholders to support operational excellence.
• Handle various administrative duties as required.

Skills

Client-facing support

Analytical/problem-solving

Excellent communication

Team collaboration

Prioritization under pressure

Education

University degree

Tools

Microsoft SQL Server

SQL Server Management Studio

IIS

Azure

Windows OS

Job description

DOCOsoft is seeking a Business Application Support Engineer to troubleshoot and resolve complex issues, monitor incident management processes, and deliver outstanding service to our clients. The role emphasizes incident resolution leadership, post-incident reviews, and collaboration across teams to improve operational excellence.

The successful candidate will have a university degree and 3+ years in a client-facing technical support role, with strong SQL Server and IIS experience, plus excellent