Application Operations Engineer – 15528

Comxps Ltd; Birmingham; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

On-call allowance

DV sponsorship

Job summary

Comxps Ltd is recruiting for a permanent 2nd line IT support role based in Birmingham. You will work on-site five days a week and participate in an on-call rota with an on-call allowance.

DV clearance is required or candidates must be prepared to undergo clearance prior to starting, with sponsorship provided by the client. The role emphasizes ITIL-based incident, change, and problem management, supporting business-critical applications while delivering strong customer service in a secure

Qualifications

• Experience in an IT support environment, ideally at 2nd Line Support level.
• Strong troubleshooting and incident resolution skills, handling escalations from the Service Desk.
• Ability to diagnose issues, resolve where possible, and escalate complex incidents to senior engineers.
• Experience supporting business-critical applications and services.

Responsibilities

• Resolve incidents and service requests using ITSM practices.
• Diagnose and troubleshoot issues; escalate to senior engineers as needed.
• Maintain knowledge of applications, infrastructure and processes.
• Work in a highly secure IT environment and meet SLAs.

Skills

ITIL processes

Incident management

Change management

Problem management

Tools

SQL

HTML

.NET

C#

IIS hosting

Job description

Salary: £To be confirmed on application (our client has asked for this not to be advertised).

Location: Birmingham - Five days per week on site. Participation in an on-call rota is required. On-call allowance is provided.

Contracting Authority: Government Client

PERM ROLE

Clearance: Applicants must hold or be prepared to undergo DV prior to starting the role. Client will sponsor.

Essential Requirements

• Experience in an IT support environment, ideally at 2nd Line Support level. Strong 1st Line candidates with relevant experience may also be considered.
• Strong troubleshooting and incident resolution skills, dealing with issues escalated from the Service Desk.
• Ability to diagnose issues, resolve where possible, and elevate complex incidents to senior engineers when required.
• Experience supporting business-critical applications and services.
• Good knowledge of the technologies and tools listed in the job description (the hiring manager confirmed these are the core technical requirements).

Candidate Profile

• Strong customer service and end-user support focus.
• Confident communicator who can engage effectively with users experiencing technical issues.
• Able to work in a highly secure IT environment.
• Willingness to learn organisation-specific applications, infrastructure and processes.
• Comfortable working independently and taking ownership of support tickets through to resolution.

Key Skills

• Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
• Ability to understand business logic, technical tools and be an analytic thinker.
• An understanding of application backup, restores and the Application Disaster Recovery (DR) process.

Experience

• Previous experience of Incident and Service Request resolution using Service Management Tools.
• An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting.
• Experience in utilising appropriate ITIL based Incident, Problem and Change Management processes and procedures to support and maintain applications.

Desirables

• Broad understanding of Application languages and technologies including SQL, HTML, .net, C# and IIS hosting.
• Previous experience of working in a 2nd Line Application Support role.
• ITIL v3/4 - Foundation.

Our dedicated team would be pleased to discuss in more detail how we may be able to help