2nd Line Support Specialist: Incident Resolver & SQL Expert

NECSWS; Nottingham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday

4x life assurance

Group pension plan

Flexible benefits

Job summary

NEC Software Solutions is seeking a dedicated 2nd line software application support specialist to join the NEC Service Desk, supporting the CONNECT Police software. You will work in a mature team with a strong technical background, resolving incidents, investigating complex issues and reproducing defects in internal test environments.

The role requires ITIL-aligned processes and experience with SQL, Oracle, Java, .NET, and related technologies, plus clear communication with technical and

Qualifications

• Experience with complex bespoke software applications in a Support/Development/QA role.
• Experience in a structured, process-driven environment.
• Experience using IT Service Management tools.
• Experience investigating data-related issues within relational databases.
• Ability to generate and manipulate SQL scripts to query and manage data.
• Ability to check log files and restart services on Windows and UNIX Solaris.
• Exposure to Java, .NET, SQL, Oracle, HTML and Active MQ in ISO 9001/20000 environments.

Responsibilities

• Provide software application support;
• Own and investigate complex application incidents;
• Recreate scenarios on internal test environments to provide evidence of defects;
• Identify and document workarounds;
• Work within contractual SLAs;
• Follow ITIL-aligned support processes;
• Collaborate with NEC Teams and third parties;
• Participate in an Out of Hours on-call rota.

Skills

Bespoke apps

ITSM tools

SQL scripting

Log analysis

Java

.NET

SQL databases

Oracle

HTML

Active MQ

ISO background

Tools

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Job description

NEC Software Solutions is seeking a dedicated 2nd line software application support specialist to join the NEC Service Desk, supporting the CONNECT Police software. You will work in a mature team with a strong technical background, resolving incidents, investigating complex issues and reproducing defects in internal test environments.

The role requires ITIL-aligned processes and experience with SQL, Oracle, Java, .NET, and related technologies, plus clear communication with technical and