Application Support Engineer - Contract - £575pd - SC Cleared

Involved Solutions LTD.; City Of London; Hybrid; GBP 92,000 - 120,000; Part time

Job summary

Involved Solutions LTD. is recruiting two Application Support Engineers for a 6-month contract to support a government AI-powered platform in live service.

The role is hybrid, London-based, with 2–3 days on site and a strong focus on keeping the application stable, diagnosing issues and resolving bugs during the rollout across departments starting January 2027. You will join a multidisciplinary team and work with Python/Django stack, databases and cloud infrastructure, ensuring monitoring,

Qualifications

• Diagnose, troubleshoot and fix issues in a live production web app.
• Broad tech understanding of modern stacks incl. Python, Django, JS, databases and cloud.
• Investigate issues in unfamiliar codebases and review root causes.

Responsibilities

• Support the live AI-enabled application to keep it running smoothly and resolve bugs.
• Assist rollout across government departments with a focus on reliability.
• Collaborate with technical and non-technical stakeholders and communicate clearly.

Skills

Troubleshooting

Live production issues

Python

Django

JavaScript

Databases

Cloud infrastructure

Monitoring

Incident response

Stakeholder communication

Tools

PostgreSQL

Redis

AWS

Sentry

Grafana

Astro

Svelte

Job description

Application Support Engineer - Contract - £575pd - SC Cleared

Rate

£575 per day

Duration

6 months

Location

Hybrid - London 2-3 days per week

IR35

Inside

The role

On behalf of a central government department, we're looking for two Application Support Engineers to support the rollout of a new AI-powered application across government.

You’ll be joining a multidisciplinary team responsible for an AI-assisted platform used by government policy teams to analyse public consultation responses. Having successfully completed its pilot, the product is now moving into live service, with a rollout to 12 government departments planned from January 2027.

This is a live service support role, focused on keeping the existing application running smoothly, investigating issues and resolving bugs rather than developing new features.

Essential Experience

• Experience diagnosing, troubleshooting and fixing issues within a live production web application.
• Broad technical understanding of modern application stacks, ideally including Python, Django, JavaScript, databases and cloud infrastructure.
• Experience working with unfamiliar codebases and investigating application issues.
• Understanding of monitoring, alerting, error tracking and incident response.
• Ability to prioritise issues based on business impact and work effectively with technical and non-technical stakeholders.
• Strong communication skills, particularly when supporting departmental users and explaining technical issues.

Technical Environment

Python, Django, Astro, Svelte, PostgreSQL, Redis, AWS, Sentry and Grafana.