Support Engineer

Sanderson Government & Defence; City Of London; Presencial; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

Sanderson Government & Defence in London is seeking a proactive Support Engineer to maintain a complex, multi-technology application in a secure environment. You will manage incidents, changes and provide root cause analysis to keep mission-critical systems available for defence operations.

The role requires Active DV clearance, strong Linux administration and ITIL-based incident management skills, plus solid networking knowledge.

Formación

• DV clearance is mandatory for this role.
• Strong Linux administration and troubleshooting experience.
• Experience in ITIL-based support environments.
• Excellent incident and problem management skills.
• Solid networking and infrastructure understanding.
• Ability to work independently and take ownership of complex technical issues.
• Excellent communication and stakeholder engagement skills.

Responsabilidades

• Provide day-to-day support for a complex enterprise application within a secure environment.
• Manage incidents, service requests, problems, and system changes in line with SLAs.
• Investigate and resolve technical issues with root cause analysis and permanent fixes.
• Perform system health checks, patching, capacity management, monitoring, and maintenance.
• Produce service and incident reports and maintain technical documentation.
• Collaborate with stakeholders and end users to maintain service performance and drive improvements.
• Support delivery of system enhancements and change implementations.
• Occasionally travel to secure UK client sites when required.

Conocimientos

Active DV Clearance

Linux administration

ITIL

Incident management

Problem management

Networking

Stakeholder engagement

Communication

Herramientas

Docker

Active Directory

DNS

IPSEC

VMware

Jira

Elk Stack

MySQL

MongoDB

Cisco IOS

Descripción del empleo

Support Engineer

London | Defence Sector | SC/DV Clearance Required |Contract

Are you a SC/DV Cleared Support Engineer looking to work on mission-critical systems that directly support the UK's defence and security community?

We're seeking a proactive and technically capable Support Engineer to join a specialist team responsible for maintaining and enhancing a complex, multi-technology application operating within a highly secure environment. This is a fantastic opportunity to play a key role in supporting services that are essential to defence operations, ensuring high availability, resilience, and operational effectiveness.

Key Responsibilities

• Provide day-to-day support for a complex enterprise application within a secure environment.
• Manage incidents, service requests, problems, and system changes in line with agreed SLAs.
• Investigate and resolve technical issues, conducting root cause analysis and implementing permanent fixes.
• Perform system health checks, patching, capacity management, monitoring, and proactive maintenance activities.
• Produce service reports, incident reports, and maintain technical documentation.
• Work closely with stakeholders, technical teams, and end users to maintain service performance and drive continual improvement.
• Support the delivery of system enhancements and change implementations.
• Occasionally travel to secure UK client sites when required.

Essential Skills

• Active DV Clearance.
• Strong Linux administration and troubleshooting experience.
• Experience working within an ITIL-based support environment.
• Excellent incident and problem management skills.
• Strong networking and infrastructure understanding.
• Ability to work independently and take ownership of complex technical issues.
• Excellent communication and stakeholder engagement skills.

Desirable Experience

• NiFi
• Docker
• Active Directory
• DNS and Network Routing
• PKI / Certificate Management
• IPSEC / Cryptographic technologies
• Cisco IOS
• VMware
• MySQL and MongoDB
• ELK Stack
• Jira
• Experience supporting secure or defence-facing environments

What's on Offer?

• Opportunity to support critical defence capabilities.
• Work within a highly secure, technically challenging environment.
• Exposure to a broad range of infrastructure, networking, security, and application technologies.
• London-based role with occasional travel to secure sites across the UK.
• Join a small, collaborative team where your contribution will have a direct operational impact.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.