Application Support Engineer / Consultant

Client Server; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Stock options

25 days holiday

Pension

Professional training programmes

Job summary

Client Server in London is seeking an Application Support Engineer / Consultant to be the trusted technical advisor to energy trading clients, solving complex issues and driving platform improvements.

You will own the technical relationship across the customer lifecycle, handling onboarding, training and incident resolution, and collaborating with Product and Engineering teams to optimise workflows. The role offers hybrid work with weekly Office presence.

Qualifications

• Experience in a similar technical client-facing role such as Application Support or Tech Consultant.
• Strong troubleshooting and problem-solving skills to investigate complex technical issues.
• Excellent communication and stakeholder management with both technical and business audiences.
• Good commercial awareness and ability to build trusted customer relationships.
• Strong interest in AI and its commercial uses, with personal projects or tools.

Responsibilities

• Own the technical relationship throughout the customer lifecycle.
• Investigate complex issues and coordinate incident resolution.
• Deliver onboarding, product training and workflow optimisation.
• Collaborate with Product and Engineering teams to improve the platform.
• Assist in pre-sales discussions on technical feasibility and integration.

Skills

Client-facing experience

Troubleshooting

Communication

Stakeholder management

AI interest/projects

Job description

Application Support Engineer / Consultant London to £50k

Are you a technically minded client facing Application Support Engineer professional who enjoys working directly with customers, solving complex technical problems and influencing product development?

You could be progressing your career at a fast-growing technology company that is transforming global energy markets with AI powered trading and market intelligence solutions.

As an Application Support Engineer, you'll become the trusted technical advisor to some of the world's leading energy trading firms and brokers, helping them maximise the value of innovative trading technology. Sitting at the intersection of technology, trading and customer success, you'll work closely with clients as well as Product and Engineering teams to deliver exceptional technical support, seamless integrations and continuous platform improvements.

You'll own the technical relationship throughout the customer lifecycle, ensuring client environments remain reliable, high performing and aligned with their business objectives. From investigating complex technical issues and coordinating incident resolution through to delivering onboarding, product training and workflow optimisation, you'll play a pivotal role in customer success.

You'll also partner with the commercial team during pre-sales engagements, advising on technical feasibility, integration requirements and implementation planning. As the voice of the customer, you'll translate real-world trading workflows into valuable product insights, helping to shape the future direction of the platform.

Location:

You’ll join colleagues in the London office with flexibility to work from home once a week.

About you:

• You have experience in a similar technical, client facing, role such as Application Support, Technical Support, Solutions Consultant, Technical Account Manager
• You have strong troubleshooting and problem solving skills with the ability to investigate complex technical issues
• You have excellent communication and stakeholder management skills, comfortable working with both technical and business stakeholders
• You have good commercial awareness and the ability to build trusted relationships with customers
• You have a strong interest in AI and its commercial uses, likely to have your own projects and tools

What's in it for you:

As an Application Support Engineer / Consultant you will receive a competitive package:

• Competitive base salary to £50k
• Stock options
• 25 days holiday
• Pension
• Professional training programmes
• Diverse culture
• Excellent career growth opportunities as the company scales