Lead Applications Support

Experis IT; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Hybrid working

London office 50% time

Job summary

Experis IT in London is seeking an experienced Application Engineer to support and enhance a portfolio of critical wealth management applications. This hybrid role combines hands-on technical troubleshooting with stakeholder engagement and supplier management to ensure high availability and resilience of front and back office systems.

You will work closely with business users, technology teams, and vendors to monitor performance, drive continuous service improvement, and contribute to platform

Qualifications

• Strong application support or engineering experience in financial services.
• Production support for business-critical applications.
• Excellent troubleshooting and root cause analysis skills.
• Experience with Incident, Problem, Change, and Release Management.
• Experience with third-party vendors and technology suppliers.
• Advanced SQL and data analysis.
• Experience with integrations and batch processing.
• Clear communication with technical and non-technical stakeholders.

Responsibilities

• Provide service and operational support across production environments.
• Investigate, diagnose, and resolve incidents and service issues.
• Perform monitoring, health checks, and operational support activities.
• Ensure application availability, performance, and stability.
• Act as an escalation point for complex technical issues.
• Perform detailed troubleshooting and root cause analysis.
• Drive problem management and identify recurring incidents.
• Support change, release, and deployment activities.
• Contribute to major incident reviews and resilience initiatives.
• Identify opportunities for automation and improved tooling.
• Collaborate with stakeholders and suppliers to improve services.

Skills

Application support

SQL

Data analysis

Incident management

Change management

Stakeholder communication

Automation

Vendor management

Batch processing

Job description

Application Engineer - Wealth Management

Location: London (Hybrid Working - 50% Office Based)

Type: Permanent, Full-Time

Join a Team Supporting Critical Investment Technology

We are seeking an experienced and technically strong Application Engineer to join a specialist technology team responsible for supporting and enhancing a portfolio of business-critical investment applications.

This is a hands-on role supporting front and Back Office systems that are central to daily operations. The successful candidate will play a key role in maintaining service stability, driving operational excellence, supporting technology change, and ensuring highly resilient and reliable platforms. The role combines technical troubleshooting, stakeholder engagement, supplier management, and continuous service improvement.

The Opportunity

You'll join a collaborative team responsible for the operational support, maintenance, enhancement, and continuous improvement of critical business applications.

Working closely with business stakeholders, technology teams, and third-party vendors, you'll help ensure services remain available, performant, secure, and fit for purpose while contributing to strategic projects and platform improvements.

Key Responsibilities

Service & Operational Support

• Support and maintain business-critical applications across production environments.
• Investigate, diagnose, and resolve incidents and service issues.
• Perform monitoring, health checks, and operational support activities.
• Ensure application availability, performance, and stability.
• Act as an escalation point for complex technical issues.

Incident, Problem & Change Management

• Perform detailed troubleshooting and root cause analysis.
• Drive problem management activities and identify opportunities to reduce recurring incidents.
• Support change, release, and deployment activities.
• Contribute to major incident reviews and resilience initiatives.

Continuous Improvement & Engineering

• Identify and implement opportunities for automation.
• Improve monitoring, alerting, and operational tooling.
• Support application enhancements, upgrades, migrations, and service transitions.
• Deliver improvements that enhance reliability, efficiency, and user experience.

Stakeholder & Supplier Management

• Work closely with business users, technology teams, and external vendors.
• Translate technical issues into clear, understandable business language.
• Build trusted relationships with stakeholders at all levels.
• Track supplier performance and coordinate issue resolution where required.

What We’re Looking For

Essential Experience

• Strong application support or application engineering experience within financial services or another complex, highly regulated environment.
• Experience supporting business-critical applications in production.
• Excellent troubleshooting, diagnostic, and root cause analysis skills.
• Strong understanding of Incident, Problem, Change, and Release Management practices.
• Experience working with third-party vendors and technology suppliers.
• Advanced SQL and data analysis skills.
• Experience supporting integrations, interfaces, and batch processing.
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• A proactive mindset focused on service improvement, automation, and operational resilience.

Desirable Experience

• Experience supporting investment management, wealth management, trading, or financial platforms.
• ITIL certification or strong ITIL working knowledge.
• Experience with monitoring and observability tools.
• Scripting or automation experience.
• Knowledge of operational resilience, disaster recovery, and security controls.
• Experience contributing to platform upgrades, migrations, and technology transformation initiatives.

About You

You’ll be someone who:

• Enjoys solving complex technical problems.
• Takes ownership and sees issues through to resolution.
• Thrives in environments where reliability and service quality are critical.
• Builds strong relationships and communicates effectively with stakeholders.
• Looks beyond day-to-day support to identify opportunities for improvement.
• Is passionate about delivering stable, resilient, and efficient technology services.

What’s on Offer

• A key role within a highly regarded investment technology environment.
• Exposure to business-critical applications and strategic technology initiatives.
• Opportunities to influence service improvements and engineering best practice.
• A collaborative and supportive team culture.
• Hybrid working with 50% of your time spent in the London office.
• Competitive salary and benefits package.