Application Support Engineer - 1st Line

Unicard Limited; Poole; On-site; GBP 30,000 - 45,000; Full time

Job summary

Unicard Limited is looking for an Application Support Engineer to join their service team in Poole. This permanent position involves providing application support to clients in the transport management sector, requiring excellent communication skills and collaboration with various teams.

Qualifications

• Professional experience in application support.
• Ability to liaise with clients of varying technical understanding.

Responsibilities

• Provide application support and quality service to customers.
• Collaborate with technical teams to resolve issues.

Skills

Excellent communication skills

Job description

Unicard is pleased to announce a fantastic career opportunity for an Application Support Engineer. We are seeking an office-based professional to join our existing service team in providing application support and quality service to our customers.

Position Details:

• Type: Permanent
• Location: Poole

As the leading provider of software solutions for public and private sector transport management and smart ticketing for over 20 years, Unicard is trusted by millions of passengers across the UK, processing over half a billion transactions annually.

This role requires excellent communication skills as you will work directly with clients ranging from local council administrators to transport authority directors, who have varying levels of technical understanding and capabilities.

Our teams are based in Dorset, East Kilbride (UK), and Varna (Bulgaria). You will liaise with all sites, collaborating with both professional and technical teams to resolve issues, provide information, and meet service deadlines.