Application Support Engineer

SEFE Marketing & Trading Ltd; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the energy sector is seeking an experienced Application Support Engineer to join their IT team in Manchester. The role involves providing 3rd line support for critical applications, troubleshooting complex issues, and ensuring compliance with company policies. The ideal candidate will have strong technical skills, experience in application support, and a passion for problem-solving.

Benefits

Bonus earning potential

Non-contributory pension with 10% employer contribution

25 days holiday plus bank holidays and volunteering days

Buy / sell holidays

Life assurance

Medical and dental insurance (family cover)

Range of optional flexible benefits

Qualifications

• Minimum 2 years experience in IT support role.
• Strong experience with Windows Server and Active Directory.

Responsibilities

• Provide 3rd line support for critical business applications.
• Troubleshoot complex issues and manage incidents.

Skills

Problem Solving

Technical Expertise

Tools

Windows Server

IIS

Active Directory Services

T-SQL

PL/SQL

.NET

PowerShell

SCSM

ServiceNow

Azure AD

Microsoft Dynamics

Office365

Octopus Deploy

Job description

Provide 3rd line app support, resolve incidents, manage escalations, maintain systems, deploy updates, and ensure compliance.

IN SHORT

Are you a skilled problem-solver with a passion for IT support? We are looking for an experienced Application Support Engineer to join our evolving IT team in Manchester. In this dynamic role, you will play a key part in ensuring the smooth operation of our application landscape, providing exceptional 3rd line support, managing incidents, and driving continuous improvement.

WHAT YOU WILL DO

As an Application Support Engineer, you will be responsible for providing 3rd line support for critical business applications. Your key duties will include troubleshooting complex issues, managing incidents, and ensuring timely resolutions in line with SLAs. You'll also proactively maintain and optimize our application landscape, contribute to internal projects, and ensure compliance with company policies.

Key Responsibilities:

• Provide 3rd line support for incidents, troubleshooting and resolving complex issues.
• Work closely with business stakeholders and internal/third-party teams to ensure timely incident resolutions.
• Apply problem-solving skills to recreate, debug, and resolve issues, while performing root cause analysis to prevent recurrence.
• Participate in on-call support for critical incidents outside regular hours.
• Maintain and update support documentation for deploying and configuring applications.
• Monitor, deploy, and manage application updates, patches, and configuration changes.
• Contribute to internal projects by reviewing technical designs, assisting with environment builds, and supporting deployments.
• Ensure compliance with company policies, including data protection, health and safety, and acceptable usage regulations.
• Assist with any other duties within the scope of the role, as requested by your line manager, based on business needs.

WHAT YOU WILL BRING

To excel in this role, you'll need to bring a combination of technical expertise, problem-solving skills, and experience in application support.

Required Experience & Skills:

• Strong experience managing Windows Server, IIS, and Active Directory Services.
• Knowledge of T-SQL (MS SQL) and/or PL/SQL.
• Experience with minor programming or scripting (e.g., .NET or PowerShell).
• Experience using IT Service Management tools (e.g., SCSM, ServiceNow).
• A minimum of 2 years of experience within an IT department, preferably in a similar support role.
• Familiarity with IT service management processes (e.g., ITIL) is beneficial.

Additional Skills (Nice to Have):

• Experience with Azure AD, Azure IaaS/PaaS.
• Knowledge of Microsoft Dynamics (2012AX or 365).
• Experience administering Office365.
• Familiarity with software deployment systems (e.g., Octopus Deploy).

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.

SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.

Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.

Securing energy – now and for the future.

OUR BENEFITS

We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.

In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

• bonus earning potential
• non-contributory pension with 10% employer contribution
• 25 days holiday plus bank holidays and volunteering days
• buy / sell holidays
• life assurance
• medical and dental insurance (family cover)
• range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.