Application Support Engineer

DRW; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Application Support Engineer to join their Unified Platform Support team. In this role, you will work closely with developers to provide sophisticated research and compliance tools, ensuring the smooth operation of high-performance applications in the financial markets. You'll engage with low latency financial market data, monitor production jobs, and troubleshoot issues while utilizing cutting-edge technologies like AWS, Java, and Python. This is a fantastic opportunity for those who thrive in a dynamic environment and are eager to delve into technical challenges while supporting a global team.

Qualifications

• Experience in supporting high-performance applications in financial markets.
• Strong analytical and troubleshooting skills required.

Responsibilities

• Monitor and troubleshoot production jobs in a data analysis pipeline.
• Provide L1 and L2 support for users and collaborate with developers.

Skills

Analytical Skills

Troubleshooting

Linux Support

Market Data Systems

Object-Oriented Programming

Cloud Computing

SQL

Tools

AWS

Java 17

Python 3

HDF5

Kubernetes

Kafka

Argo

Git

Job description

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As an Application Support Engineer on the Unified Platform Support team, you'll be part of a tight knit and expanding team of support analysts at a top tier proprietary trading firm. You will be working hand in glove with developers providing sophisticated research and compliance tools to the users across the firm. This role will likely appeal to technically minded members of support teams who want the freedom to dig deeper into issues and the code. For this role, we require 3 days in office per week.

The team you will be joining:

• Work with low latency financial market data and learn the intricacies of how market data feeds and electronic exchanges work
• Work with order data across a vast array of markets and asset classes
• Support systems processing that data for Surveillance and Regulatory Reporting functions
• Work with sophisticated analytics tools that are custom built by our team of developers
• Use the latest technology stacks such as AWS, Java 17, Python 3, HDF5, Kubernetes, Kafka and Argo
• Is globally distributed across Europe and North America supporting global systems.

What you’ll do:

• Operate key parts of a sophisticated data analysis pipeline
• Monitor and troubleshoot production jobs
• Monitor and work through list of data-related issues raised by the system, drilling into those requiring action, including looking into the code
• Consult with developers to determine appropriate courses of action and make suggestions for improvements to the system
• Monitor support channels and respond to user issues (2-10 per day)
• Provide L1 and L2 support for users and collaborate with developers on L3 support
• Onboard support processes for new development teams and applications as the support team continues to expand

What we’re looking for in this role:

• Previous experience supporting, monitoring, and troubleshooting high performance applications in the financial markets industry
• Experience supporting Linux environments
• Experience working with market data or order data systems
• Excellent analytical and troubleshooting skills
• Familiarity with transfer protocols for financial data (FIX, native protocols)
• Exposure to object oriented code. Java, and Python are a plus
• Familiarity with version control software (git or svn)
• Experience with cloud computing, AWS preferred
• SQL experience including queries/updates/table creation/basic database maintenance
• Exposure to data technologies such as Kafka, Spark or Delta Lake is useful but not mandatory.