Application Support Engineer (Entry Level)

Magnite; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the AdTech industry is seeking a Technical Operations Account Executive for its London office. This role involves ensuring client success through onboarding, technical support, and collaboration with product management. The ideal candidate will possess strong analytical skills and a Bachelor’s degree, with additional experience preferred. With a hybrid work schedule, you will play a key role in driving operational excellence within the team.

Benefits

Holiday Breaks and Quarterly Wellness Days

Equity and Employee Stock Purchase Plan

Family-Focused Benefits and Parental Leave

Private Medical Insurance

Competitive Pension Plan

Disability and Life Insurance

Mobile Phone Subsidy

Fitness and Wellness Reimbursement

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1+ years experience in a technical role preferred.
• Basic knowledge of SQL, Python, Javascript is a plus.

Responsibilities

• Onboard and integrate new clients onto Magnite’s platforms.
• Troubleshoot technical issues for clients and implement operational processes.
• Collaborate cross-functionally to improve platforms and drive improvements.

Skills

Communication Skills

Analytical Skills

Problem-Solving

Education

Bachelor’s degree or equivalent professional experience

Tools

Excel

SQL

Python

Javascript

Job description

Technical Operations Account Executive, EMEA

London, UK

Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats, including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

As a Technical Operations Account Executive, you will play an important role in ensuring client success on our platform every day. You will work closely with premium clients in the EMEA region.

Your responsibilities will include onboarding and integrating new clients, resolving technical issues for DSPs, publishers, curators and our own wrapper solution, and developing a deep understanding of each client's business to deliver tailored solutions. You will work cross-functionally with internal stakeholders to improve our platforms, streamline processes, and drive continuous improvement. Success in this role requires a strong blend of analytical and troubleshooting skills, project management expertise, and excellent interpersonal abilities.

In this role you will:

• Provide technical support for clients using Magnite’s DV+/Demand Manager platforms

• Support integrations for publishers, DSPs, and curators

• Troubleshoot complex technical issues in clients’ implementations

• Collaborate with Product Management by partnering on feedback, testing etc.

• Build relationships with technical and business contacts by providing guidance and establishing yourself as a trusted advisor on all aspects of the ad tech ecosystem

• Proactively implement operational processes and/or reporting that simplify, standardize, and enable operational excellence

• Proactively work on revenue generating projects—with the goal of growing DV+’s market share

We’re looking for someone with:

• Bachelor’s degree or equivalent professional experience

• Good understanding of Excel

• Strong communication skills to discover clients’ root issues and navigate solutions with them

• Ability to think strategically and work independently in a fast-paced environment

• Ability to approach challenges creatively and deliver scalable, practical solutions under tight deadlines

Additional qualifications preferred for the role:

• 1+ yrs experience in a technical role

• Experience in the AdTech industry

• Basic Knowledge of SQL, Python, Javascript

• Basic understanding of the Ad Tech ecosystem (GAM, Prebid, OpenRTB, SSPs, DSPs etc)

Comprehensive Perks and Benefits :

• Holiday Breaks and Quarterly Wellness Days

• Equity and Employee Stock Purchase Plan

• Family-Focused Benefits and Parental Leave

• Private Medical Insurance

• Competitive Pension Plan

• Disability and Life Insurance

• Mobile Phone Subsidy

• Fitness and Wellness Reimbursement

Company Culture:

We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday, and Thursday). Our offices provide lunches, beverages, snacks, training and development, and office events to support your work week.We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day, both at work and at home.

Magnite Invests in You:

• Career Development Initiatives and a Career Growth Framework

• Culture and Inclusion Programs

• Bonusly Peer-to-Peer Recognition Program

• Community Service and Volunteer Events

• Company-Matched Charitable Contributions

• Mental Health Support

About Us

The world's leading agencies and brands trust our platform to access brand-safe, high-quality ad inventory and execute billions of advertising transactions each month. Anchored in bustling New York City, sunny Los Angeles, mile high Denver, historic London, and down under in Sydney, Magnite has offices across North America, EMEA, LATAM, and APAC.

Our Commitment: We aim to incorporate a wide range of voices into our Magnite culture, cultivating an environment where employees feel welcomed, cared for, and encouraged to freely share ideas. We are committed to employee growth, collaboration, inclusion, and innovation. We invest in Magnite’s local communities. We seek talent from all backgrounds to champion corporate values of seeing the big picture and being catalysts of change.

Want to learn more about us?

Check out our blog for Magnite announcements and Ad Tech industry news!

Recruiting Agency Notice

Magnite does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.