Application Support Engineer

-; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company seeks an Application Support Engineer to provide global support for process gas and laser analysers. The role involves assisting sales, offering technical training, and configuring solutions. Ideal candidates will have a technical background, strong communication skills, and a proactive approach to problem-solving.

Benefits

Wellbeing benefits

Healthcare plans

Professional development opportunities

Flexible time off

Paid family leave

Qualifications

• Experience in a technical or sales support role, preferably in gas analysis.
• Knowledge of gas analysis technologies and measurement principles.

Responsibilities

• Assist the sales team in pre-sales activities and technical requirements.
• Provide in-depth technical knowledge of gas and laser analyser products.
• Collaborate with sales offices to configure tailored gas analysis solutions.

Skills

Communication

Problem Solving

Education

Bachelor's degree in engineering, chemistry, or a related field

Tools

Microsoft Office Suite

Job description

The Application Support Engineer for process gas and laser analysers provides global, world-class support to all Emerson customers throughout the product lifecycle. Working with minimal mentorship and direction, this role collaborates with the Emerson sales channel to promote, sell, and support products, with a strong focus on technical and commercial customer communication. As part of the Application Engineering Team, the aim is to deliver the highest standards of customer care in accordance with Emerson's "Think Customer" principles.

In This Role, Your Responsibilities Will Be:

1. Sales Support: Assist the sales team in pre-sales activities, ensuring technical requirements and customer needs are accurately understood and addressed.
2. Product Expertise: Provide in-depth technical knowledge of process gas and laser analyser products, including features, specifications, and applications, to support customer inquiries and sales efforts.
3. Training & Support: Offer technical training to sales offices on selecting analyzer options, understanding specifications, applications, and calculating intercompany pricing.
4. Solution Configuration: Collaborate with sales offices to configure tailored gas analysis solutions that meet specific requirements and regulatory standards.
5. Market Insights: Stay updated on industry trends, product developments, and competitor offerings to provide relevant market intelligence and assist in product positioning.

Who You Are:

A technically skilled professional with strong collaboration and communication abilities. You demonstrate a proactive approach, seek innovative solutions, and adapt easily to different audiences. Your organizational skills and attention to detail ensure precise and efficient project execution. You thrive in fast-paced environments and approach challenges with a positive attitude.

For This Role, You Will Need:

• Bachelor's degree or equivalent experience in engineering, chemistry, or a related scientific field.
• Knowledge of gas analysis technologies and measurement principles.
• Excellent communication and social skills, with the ability to explain complex technical concepts to non-technical customers.
• Strong problem-solving skills and keen attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel). Knowledge of CRM systems is a bonus.

Preferred Qualifications that Set You Apart:

• Experience working with gas analysis equipment and/or 2-3 years in a technical or sales support role, preferably within the gas analysis or instrumentation industry.
• Knowledge of spectroscopic techniques including IR and UV-Vis, and familiarity with safety standards and regulations related to gas analysis (e.g., ISO, ATEX).

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and cultivating an inclusive culture ensures you have the support to thrive. Through mentorship, training, and leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We offer competitive benefits to meet your and your family's physical, mental, financial, and social needs, including wellbeing benefits, healthcare plans, eyecare, professional development opportunities, Employee Assistance Program, employee resource groups, recognition programs, and more. Our culture offers flexible time off, including paid family leave (maternal, adoption, paternal) and holiday leave.