Application Support Engineer

TN United Kingdom; Glasgow; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a dynamic Application Support Shift Lead to join their team in Glasgow or Edinburgh. This role is perfect for an experienced engineer ready to step into management while remaining hands-on. You will oversee incident responses, manage a team, and implement process enhancements in a company that is revolutionizing financial data automation. Enjoy a generous holiday package, birthday leave, and flexible working options while contributing to a transformative platform that simplifies complex data processes for a diverse clientele, including FinTech startups and global banks.

Benefits

Generous holiday package

Birthday leave

Discretionary bonus scheme

Income protection

Health and well-being activities

Flexible/hybrid working options

Financial well-being advisors

Access to learning platforms

Training courses

Fundraising activities

Qualifications

• Proven experience in team management and incident response.
• Strong communication skills and familiarity with ITIL practices.

Responsibilities

• Oversee incident assessment and response, ensuring SLA adherence.
• Mentor team members and track team productivity metrics.

Skills

Team Management

Communication Skills

Service Ticket Management

ITIL Best Practices

Active Directory

Windows Server 201x

Tools

MS-SQL

Azure SQL Database

PowerShell

Bash Scripting

Job description

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Hybrid Working – Glasgow or Edinburgh (2 days per week)

Are you ready to join a team in revolutionising financial data automation? Our client is seeking a dynamic and experienced Application Support Shift Lead to join their innovative team.

The Company: Our client is at the forefront of transforming financial data management for a wide range of clients, from dynamic FinTech startups to global banking institutions. Their platform simplifies complex data processes, automates critical business operations, and ensures compliance with regulatory standards.

The Opportunity: This is an excellent opportunity for an experienced Application Support Engineer looking to advance into a managerial role. The successful candidate will remain hands-on technically while also mentoring and managing a team.

The day-to-day responsibilities:

1. Oversee and coordinate initial incident assessment and response.
2. Handle incidents directly when needed.
3. Ensure adherence to Service Level Agreements.
4. Track and report SLA metrics.
5. Address escalated issues from customers and internal stakeholders.
6. Track team metrics and provide coaching to improve productivity.
7. Identify and implement enhancements to internal processes and policies.
8. Conduct maintenance tasks and small projects during low activity periods.

Skills and Experience Required:

• Proven team management skills.
• Strong written and verbal communication skills.
• Experience handling service tickets.
• Familiarity with ITIL best practices.
• Strong understanding of Active Directory services.
• Experience with Windows Server 201x.

Nice to have:

• Knowledge of MS-SQL, especially Azure SQL Database.
• Proficiency in PowerShell/Bash scripting.

What’s in it for you?

• Generous holiday package
• Birthday leave
• Discretionary bonus scheme
• Income protection
• Health and well-being activities
• Flexible/hybrid working options
• Financial well-being advisors
• Access to learning platforms and training courses
• Fundraising activities and charity events