Application Support Engineer

Akkodis; Botcheston; On-site; GBP 35,000 - 50,000; Full time

Job summary

Akkodis is seeking an experienced Application Support Engineer to join a market-leading software solutions provider. The successful candidate will provide essential support to high-profile clients in a fast-paced environment, ensuring incident management and customer satisfaction are met within required SLAs. Opportunities for ongoing development and training are also available.

Qualifications

• Experience supporting software applications via e-mail and telephone.
• Logical approach to problem-solving and investigation.
• Ability to operate under high pressure and handle multiple incidents.

Responsibilities

• Provide application support via email and telephone.
• Manage incidents and maintain customer satisfaction according to SLAs.
• Investigate and resolve software-related issues.

Skills

Application support

Problem solving

Analytical skills

Communication

Customer service

Job description

Social network you want to login/join with:

Akkodis are currently working with a market leading software and solutions provider to recruit an experienced Application Support Engineer to join a growing support team which provides essential software support to high profile clients.

The Role

Our client is looking for an experienced Application Support Engineer with proven experience working in a fast paced environment providing application support for multiple products.

The Responsibilities

• Support software applications/systems via e-mail and telephone.
• Maintain excellent levels of customer satisfaction by providing excellent support in line with SLAs.
• Ensure that all issues are investigated, logged, and dealt with and that adequate information is captured and recorded as it happens.
• Investigation and resolution of in-life issues related to software products and managed service solutions, both directly with customers and through service management partners.
• Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence.
• Communicate effectively with customers, IT representatives, and partner support teams.
• Update and maintain internal support reference systems software and solutions, as well as carrying out updates on managed service customer sites.

The Requirements

• Experience supporting software applications/systems via e-mail and telephone in a team environment.
• Excellent understanding of application support.
• Logical approach to problem solving and investigation.
• Strong analytical skills with demonstrated problem-solving ability.
• Ability to operate under high pressure, handle multiple incidents, and stay disciplined while remaining flexible.
• Effective communication skills, both written and verbal, at all levels, including customer-facing interactions.
• Willingness to learn new technologies as required by the business.
• Experience managing services and environments requiring high availability and specific user or business requirements.
• Understanding customer needs, workflows, business logic, and user experience pitfalls.
• Technical problem-solving experience for internal users and external customers.

If you're seeking an exciting challenge to join a leading application support team and pursue ongoing development and training, please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for temporary workers in the UK. Modis Europe Ltd provides various international solutions connecting clients with top talent worldwide. For positions in Switzerland, Modis Europe Ltd collaborates with its licensed Swiss partner Accurity GmbH to ensure compliance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying, your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement, explaining how we use your information, is available on the Modis website.