Application Support Analyst - Service Systems Expert

JLA Limited; Ripponden; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

JLA Limited in Ripponden is seeking a Service – Application Support Analyst to join our Technology team. You will support the development and maintenance of the Service System, handling user issues, enhancements and day-to-day BAU activity.

You will work autonomously and with teammates to deliver high-quality service to internal customers. The role requires a proactive problem solver with strong customer service skills, capable of translating technical topics for non-technical stakeholders and

Qualifications

• Experience administering business applications in a corporate environment.
• Practical experience designing and configuring business processes.
• Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting.
• Experience managing third‑party suppliers, including SLAs, escalations and service reviews.
• Understanding of access, security and compliance controls for system applications.
• Strong stakeholder communication skills, able to translate technical issues into clear business updates.
• Knowledge of Service Applications, ERP and integrations.
• Knowledge of IT service management practices (incident, problem, change and release management).
• Knowledge of engineer workforce management and scheduling.

Responsibilities

• Provide support to the Service System and handle day‑to‑day BAU activity.
• Resolve incidents with a positive problem‑solving attitude and aim for first call resolution.
• Configure and customise the application using available tools to align with business processes.
• Maintain a knowledge base and runbooks to support colleagues and stakeholders.
• Develop deep functional and technical knowledge of JLA’s Service System and technology stack.
• Manage user accounts, permissions and system administration tasks.
• Escalate incidents and coordinate resolution with stakeholders and suppliers.
• Lead problem management for recurring faults and implement preventative measures.

Skills

Stakeholder communication

Problem solving

Attention to detail

Structured troubleshooting

Tools

Power Automate

Power Apps

SQL

Monday.com

Job description

JLA Limited in Ripponden is seeking a Service – Application Support Analyst to join our Technology team. You will support the development and maintenance of the Service System, handling user issues, enhancements and day-to-day BAU activity.

You will work autonomously and with teammates to deliver high-quality service to internal customers. The role requires a proactive problem solver with strong customer service skills, capable of translating technical topics for non-technical stakeholders and