Application Support Analyst

Project Freelance; Glasgow; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Pension

Private healthcare

Share scheme (3.5% + 3.5% matching)

Hybrid work model

Training and development

Job summary

CGI is seeking a capable Social Care application support professional to own complex incidents, resolve problems across a varied technology landscape and drive improvements that strengthen service performance and resilience. The team operates on a hybrid basis, with the Glasgow office onsite at least two days per week.

Core hours are 9am–5pm, with occasional outside-hours support for incident resolution or change activities.

Qualifications

• Ownership of complex incidents across a varied technology landscape.

Responsibilities

• Take ownership of complex incidents.
• Solve problems across a varied technology landscape.
• Lead improvements that strengthen service performance and resilience.
• Collaborate with CGI colleagues, offshore teams, clients and suppliers.

Skills

Incident ownership

Problem solving

Cross-team collaboration

Job description

At CGI, you’ll help ensure critical digital services remain reliable, secure and available for members of the public who depend on them. Joining our Social Care application support team, you’ll take ownership of complex incidents, solve problems across a varied technology landscape and lead improvements that strengthen service performance and resilience. You’ll have the freedom to apply your technical expertise and find smarter ways of working, while collaborating with CGI colleagues, offshore teams, clients and specialist suppliers. With the support of a wider community of experts, you’ll continue developing your capabilities while making a tangible contribution to high-profile services and the people who use them.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

The team operates on a hybrid basis, with an expectation of working onsite in Glasgow office at least two days per week. Core support hours are 9am–5pm, although you may occasionally need to support incident resolution or change activities outside these hours.