Hybrid IT Applications Analyst – 2nd/3rd Line Support

Saffery Llp; City of Westminster; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

25 days annual leave

Life Assurance

Flexible benefits

Profit-Sharing Plan

Job summary

Saffery LLP is seeking an IT Applications Analyst to be the subject-matter expert for our portfolio of business-critical applications. You will provide 2nd and 3rd line support, manage upgrades and integrations, and work with stakeholders to ensure systems are used effectively.

You'll work with SaaS platforms and Azure-hosted client/server applications, ensuring stability, performance and continual improvement under ITIL change and release processes.

Qualifications

• Experience providing 2nd/3rd line support for business-critical applications.
• Strong knowledge of SaaS and Azure-hosted apps.
• Familiarity with ITIL incident, problem and change management.
• Proficiency in SQL and log analysis helpful.
• Degree or equivalent in a related field preferred.

Responsibilities

• Own incidents, problems and service requests at 2nd/3rd line.
• Manage vendor escalations for SaaS and hosted apps.
• Monitor health, availability, performance, and security.
• Plan and test upgrades and patches.
• Maintain configurations, integrations and system docs.
• Collaborate on new system implementations.
• Support application rationalisation or optimisation.
• Run workshops and translate business needs into changes.
• Deliver user training when needed.
• Ensure IS policy compliance and participate in DR/BCP testing.

Skills

2nd/3rd line support

SaaS platforms

Azure-hosted apps

ITIL processes

SQL

Analytical skills

Education

Relevant degree or equivalent

Tools

API integrations

Job description

Saffery LLP is seeking an IT Applications Analyst to be the subject-matter expert for our portfolio of business-critical applications. You will provide 2nd and 3rd line support, manage upgrades and integrations, and work with stakeholders to ensure systems are used effectively.

You'll work with SaaS platforms and Azure-hosted client/server applications, ensuring stability, performance and continual improvement under ITIL change and release processes.