Application Support Analyst (2nd Line Support)

iO Associates; England; Hybrid; GBP 31,000; Full time

Job summary

An established industry player is seeking a skilled Application Support Analyst to join their dynamic team. This exciting role involves diagnosing and troubleshooting hardware issues, providing exceptional customer service, and assisting with training sessions across multiple offices. With a hybrid work model and a competitive salary, this position offers a fantastic opportunity to enhance your skills in a supportive environment. If you are passionate about IT support and looking to make a significant impact, this role is perfect for you.

Qualifications

• Experience in diagnosing hardware performance issues.
• Strong customer service skills for assisting Service Desk customers.

Responsibilities

• Diagnose and troubleshoot desktop and laptop hardware performance issues.
• Provide help to Service Desk customers via remote assistance.
• Manage and monitor inventory of site storerooms.

Skills

Diagnose and troubleshoot hardware issues

Remote assistance

Inventory management

Customer service

Job description

Role: Application Support Analyst
Start Date: ASAP
Location: Bath
Status: Hybrid
Salary: £31,000

I am working with one of my favourite clients to find a skilled Application Support Analyst to join them on a permanent basis. My client is within the UK Top 100 for Professional Services and so, this is an excellent opportunity to really boulster your experience. The role will vary but you can expect to be conducting training across all their offices, including new starter inductions, IT/application refresher courses, project roll-outs, and targeted training sessions. This role is based out of my clients Bath office on a hybrid basis and will be offering a salary of up to £31k.

Key Responsibilities

• Diagnose and troubleshoot desktop and laptop hardware performance issues
• Assisting Infrastructure team, when necessary, with equipment moves and replacements
• Daily checks leading to triage and responding to alerts, identifying trends and problems
• Provide help to Service Desk customers via remote assistance and in person when appropriate.
• Image, update, maintain and deploy desktops and laptops
• Manage and monitor inventory of site storerooms and arrange WEEE removal
• Work with Facilities to provision New Starters, Movers and Leavers
• Provide 3rd line teams with feedback of problems experienced by Service Desk customers
• Identify priority tickets and inform SDM of Major Incidents or Priority 1 and 2 tickets as defined by Service Desk SLAs

If this sounds like a good opportunity for you, please send across your most recent CV and I will call you to discuss! Please note we are not able to accept candidates that require sponsorship for this role.

Role: Application Support Analyst
Start Date: ASAP
Location: Bath
Status: Hybrid
Salary: £31,000