Application Support Analyst

PayPoint plc.; Welwyn Garden City; On-site; GBP 25,000 - 45,000; Full time

Job summary

This innovative firm is looking for a passionate Application Support Analyst to join their team. In this role, you will provide vital technical support to a vast retail network, ensuring smooth operations across various systems. Your troubleshooting skills will be put to the test as you address incidents and implement changes, all while collaborating with both technical and non-technical staff. With a mix of remote and onsite work, this position offers a dynamic work environment where your contributions will directly impact the efficiency of retail operations. If you thrive in a fast-paced, customer-focused setting, this opportunity is perfect for you.

Benefits

25 Days Holiday Plus Bank Holidays

On-site Gym

Corporate Gym Membership

Online Benefits Portal

Contributory Pension Scheme

Private Medical Insurance

Life Assurance

Discounted Benefits

Cycle2Work Scheme

TasteCard Dining Discount

Qualifications

• Excellent customer service and troubleshooting skills are essential.
• Experience in a Windows-based 24/7 environment is required.

Responsibilities

• Provide technical and application support to retail systems.
• Implement changes and resolve incidents through a ticketing system.

Skills

Customer Service Skills

Troubleshooting Skills

Windows-based Environment Support

Communication Skills

Flexibility

Transaction Processing Systems Knowledge

IIS Server Knowledge

ITIL Understanding

Transact SQL Query Knowledge

Job description

Vacancy Name: Application Support Analyst

Vacancy No: VN335

Employment Type: Full-Time

Business Name: PayPoint Network Ltd

Location:

Why are we recruiting?
We are passionate about the technologies we use and build at PayPoint. To keep up to date with the latest in the technology space, we need people who are passionate about a vast range of operating systems, devices, applications, and software. Our Application support team now has an opportunity for that passionate person to join the team and help them drive and evolve our support function.

This position will have a mix of remote and onsite working, with 2-3 days a week in the office.

What will you be doing?
You will provide technical and application support to our retail estate. This includes two main terminals which are spread across 30,000 sites. You will implement changes and fix any incidents raised by retailers and other departments at PayPoint which filter through a ticketing system. You’ll also identify root causes and flag these to our 3rd line support teams for long-term solutions. You will have the opportunity to assist with system integrations and any new installations inside our live environments. To ensure services run smoothly across the organization at all times, you may be required to work across a Rota that covers 7 days a week.

The role potentially includes joining an on-call rota in the future.

What would we like from you?
Excellent customer service skills
Effective troubleshooting skills
Flexibility – From time to time we would need you to help us with changes at short notice
Windows-based 24/7 environment skills including 1st/2nd line support
The ability to communicate with both technical and non-technical staff

It would be great if you already have…
Experience with transaction processing systems around point of sale systems or ATMs
IIS Server knowledge
An understanding of ITIL (IT Infrastructure Library)
Any transact SQL query knowledge would be great for us

What can we do for you?
- Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
- On-site gym at our office, and nationwide corporate rate gym membership.
- Online benefits portal where you can access lots of deals and discounts, for example, shopping or holidays.
- Contributory company pension scheme.
- Private medical insurance.
- Life assurance of 3x annual gross salary, with the option to purchase additional cover.
- You’re also able to purchase a range of benefits at a discounted rate including critical illness cover, bicycles via our Cycle2Work scheme, dental insurance, and TasteCard dining discount card.

Description:
You will provide technical and application support to our retail estate.

Key Responsibilities:
You will implement changes and fix any incidents raised by retailers and other departments at PayPoint which filter through a ticketing system.