Application Support Analyst

SBS; North East; Hybrid; GBP 35,000; Full time

Job summary

SBS, a global fintech company, seeks a proactive Application Support Analyst to join their Durham team. The role involves troubleshooting complex technical issues and ensuring smooth operations of software used by financial institutions. Offering a competitive salary of £35,000 with hybrid working flexibility, the position also promises growth opportunities in a supportive environment.

Benefits

Private Medical Insurance

Health Cash Plan

Dental Insurance

Eye Care Vouchers

Flu Vaccinations

Life Assurance

Critical Illness Cover

Pension Plan

Qualifications

• 1-3 years of relevant experience in application support.
• Proficiency in SQL and MongoDB essential.
• Strong problem-solving and communication skills required.

Responsibilities

• Investigate, recreate, and analyze incidents to identify root causes.
• Enhance first-level resolution rates through robust support procedures.
• Collaborate with customers and internal teams for effective incident management.

Skills

Problem-solving

Analytical skills

Communication

SQL

MongoDB

Java

Education

Degree or Master’s in Computer Science, Engineering or a related field

Tools

AWS

Docker

Kubernetes

Istio

Git

Job description

Company Description

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognised as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.

Job Description

️ Location: Durham

Fulltime, permanent

Circa £35,000

Hybrid: Minimum of 2 days in the office per week

Are you passionate about solving complex technical challenges and supporting cutting-edge applications in a dynamic, customer-facing environment? We’re looking for a proactive and analytical Application Support Analyst to join our collaborative support team.

In this role, you’ll play a key part in ensuring the smooth operation of business-critical software used by banks and financial institutions. You’ll use your technical expertise to investigate, resolve, and prevent application issues, working with everything from SQL databases to containerised infrastructure.

What you’ll be doing:

• Investigating, re-creating, and analysing incidents to identify root causes and propose both short-term fixes and long-term improvements.
• Enhancing first-level resolution rates by following and contributing to robust support procedures.
• Escalating complex issues to appropriate internal experts while maintaining ownership and visibility.
• Collaborating regularly with customers, third-party vendors, and internal software teams to ensure effective incident management.
• Contributing to continuous improvement initiatives, suggesting workarounds and fixes to restore normal service efficiently.
• Growing your knowledge of our applications, banking processes, and support tools through technical and functional training.
  
  

Please note: successful applicants will be required to apply for SC (Security Check) clearance, so must have resided in the UK for a minimum of five years.

Qualifications

What are we looking for?

• A degree or Master’s in Computer Science, Engineering or a related field, with 1–3 years of relevant experience.
• Strong problem-solving skills with a logical, analytical mindset.
• Excellent communication skills, able to explain technical issues to both technical and non-technical stakeholders.
• Proficiency in SQL and MongoDB.
• Solid understanding of Java and its use in backend systems.
• Experience working with modern DevOps tools and environments, including: AWS, Docker, Kubernetes, Istio, Git
  
  

Don't meet every single requirement? That's okay, and you aren't alone! Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we're committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you're eager to grow, we'd love to hear from you - even if your experience doesn't tick every box just yet, send in your applications!

Additional Information

What's in it for you?

We’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you'll enjoy as part of our team:

Competitive salary: Circa £35,000

Health & Wellbeing: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations

Hybrid working: Work from home three days per week, and join us in the office for the remaining two.

️ Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider

Leisure & Lifestyle: Cycle to Work Scheme, Holiday Trading, Travel Insurance

As part of our hiring process, new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJ's, bankruptcy and a criminal record check; however, if you wish to know more about what is or is not acceptable, please ask our recruitment team.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.