Head of Technical Support

Burns Sheehan; Watford; On-site; GBP 80,000 - 92,000; Full time

Job summary

An established industry player in IoT connectivity solutions is seeking a Head of Application Support to lead a dedicated team of software and support engineers. This pivotal role involves taking end-to-end ownership of key application platforms, ensuring their availability and performance for over 2 million connected devices globally. The ideal candidate will have strong leadership skills, experience in managing offshore teams, and a solid background in system administration. This is a fantastic opportunity to make a significant impact in a rapidly growing company, driving operational excellence and innovation.

Qualifications

• Experience leading a team of IT professionals in application support.
• Strong background in system maintenance and security integration.

Responsibilities

• Lead the operational and software maintenance of alarm signalling platforms.
• Oversee team activities and ensure operational delivery meets customer needs.

Skills

Team Leadership

Customer Support Management

Security Integration

Automation Skills

System Administration

IoT Experience

Tools

Microsoft Windows Server

Debian/Ubuntu Linux

Job description

This range is provided by Burns Sheehan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Burns Sheehan

Senior Director - Head of Platform Engineering, Infrastructure & Security

Head of Application Support - £80,000 + 10% bonus

A leading international provider of critical IoT connectivity solutions is seeking a Head of Application Support to lead a team of software and support engineers. This pivotal role will be instrumental in maintaining and evolving the application platforms that underpin their services , supporting a vast network of over 2 million connected devices globally.

This is an exciting opportunity for a Head of Application Support to take end-to-end ownership of key application platforms, from development through to operation. You'll be a key member of the IT & Cyber Security leadership team, responsible for the availability and performance of these critical alarm signalling applications.

The ideal Head of Application Support will have experience with the following:

• Leading a team of circa 10 IT professionals (predominantly offshore) in the operational and software maintenance of alarm signalling devices and platforms.
• Owning the 2nd/3rd line customer support for application, network, and device-related needs.
• Driving operational and project efforts within the team to ensure reliable change delivery.
• Overseeing team activities, assigning tasks, and ensuring operational delivery meets customer needs.
• Mentoring team members, providing feedback, and setting priorities.
• Ensuring security is integrated into all aspects of the application environment.
• Developing and owning a roadmap of technology projects and changes.

The ideal Head of Application Support will have experience with the following:

• Experience with Microsoft Windows Server and Debian/Ubuntu Linux system administration.
• Line management experience, including managing offshore teams.
• Automation and configuration management skills.
• Experience in IoT and/or Fire and Security or similar industries at scale (100k+ devices).
• Experience with system maintenance, patching, and backups.

This is a fantastic opportunity for an experienced IT leader to make a significant impact in a rapidly growing, private equity-backed international IoT company. If you're ready to lead a dedicated team and take ownership of critical application platforms, please apply!

Head of Application Support - £80,000 + 10% bonus

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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