Application Support Analyst

DGH Recruitment; Greater London; On-site; GBP 30,000 - 46,000; Full time

Job summary

DGH Recruitment in London is seeking an Application Support Analyst to own the Housing software portfolio, ensuring performance, full support, and alignment with business needs.

You will report to the Lead Applications Support Analyst, collaborating with the IT Service Desk, in-house squads, Product Owners, and suppliers to manage incidents and maintain the application roadmap.

Qualifications

• Experience of working in a busy and demanding Application Support Environment.
• Familiarity with Housing Applications such as NEC, Unit4, Total Mobile, DRS, Keystone or Dynamics 365 in Housing Associations or Local Authorities.
• Knowledge of ITIL principles; formal Foundation level qualifications are desirable.

Responsibilities

• Provide second-line support for Housing applications, escalating to suppliers or in-house squads for third-line support where necessary.
• Work closely with suppliers to manage and resolve third-line incidents and ensure delivery against SLA.
• Take ownership of priority incidents, ensuring they are resolved efficiently.
• Contribute to internal and external service reviews and maintain the application roadmap.

Skills

Application Support

ITIL

Housing Applications

Education

ITIL Foundation

Tools

NEC

Unit4

Total Mobile

DRS

Keystone

Dynamics 365

Job description

A fantastic opportunity has arisen for an Application Support Analyst to join our London based housing firm on a permanent basis.

Application Support Analyst

Summary:

As an Application Support Analyst, you will take ownership of the Housing software portfolio, ensuring the system is performant, fully supported, and always meets business needs. You will report to the Lead Applications Support Analyst and collaborate closely with our IT Service Desk, in-house squads, Product Owners, and suppliers.

Application Support Analyst

Key Responsibilities

• Provide second-line support for Housing applications, escalating to suppliers or in-house squads for third-line support where necessary.
• Work closely with suppliers to manage and resolve third-line incidents and ensure delivery against SLA.
• Take ownership of priority incidents, ensuring they are resolved efficiently.
• Contribute to internal and external service reviews and maintain the application roadmap.

Attributes/Skills

• Experience of working on a busy and demanding Application Support Environment
• Proven experience in implementing or supporting Housing Applications such as NEC, Unit4, Total Mobile, DRS, Keystone or Dynamics 365 within Housing Associations or Local Authorities
• Knowledge of ITIL principles; formal qualifications at Foundation level are desirable.