Application Support Analyst

Burns Sheehan; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Equity

Hybrid work

London location

Job summary

Burns Sheehan is partnering with a fast-growing AI software company in London to hire two Application Support Engineers. The role blends customer-facing problem solving with hands-on engineering to maintain a high-quality SaaS platform.

You'll investigate issues across frontend, backend and cloud, write code to fix bugs, build internal tools and automate processes, and feed feedback to Product and Engineering. Hybrid role with 2 days in London.

Qualifications

• Experience supporting enterprise customers in a SaaS environment.
• Strong debugging and coding abilities across frontend, backend and cloud.
• Ability to write clean code and build small internal tools to improve the product.

Responsibilities

• Investigating and resolving technical issues across a SaaS platform.
• Debugging problems across frontend, backend and cloud environments.
• Writing code to fix bugs and improve the platform.
• Building small internal tools and automation.
• Working closely with Customer Success and Engineering.
• Helping improve monitoring, documentation and operational processes.

Skills

Technical problem solving

Customer support

Debugging

Frontend development

Backend development

Cloud environments

Automation scripting

Job description

Application Support Engineer | £60,000 - £80,000 + Equity | Hybrid (2 days per week, London)

Here at Burns Sheehan, we're working with an AI software company that's helping enterprise organisations get real value from their investment in AI. Following continued growth, they're looking to hire two Application Support Engineers to join the team.

This is a great opportunity for someone who enjoys solving technical problems but also wants to work closely with customers. Around 70% of the role is supporting enterprise customers with technical issues, investigating problems and improving their experience. The other 30% is hands-on engineering, fixing bugs, improving internal tooling and making small improvements across the platform.

Rather than simply passing issues onto another team, you'll own problems from start to finish, working alongside experienced engineers to investigate, resolve and improve the product.

What you'll be doing:

• Investigating and resolving technical issues across a SaaS platform
• Debugging problems across the frontend, backend and cloud environment
• Writing code to fix bugs and improve the platform
• Building small internal tools and automation
• Working closely with Customer Success and Engineering
• Helping improve monitoring, documentation and operational processes
• Feeding customer feedback back into Product and Engineering

Application Support Engineer | £60,000 - £80,000 + Equity | Hybrid (2 days per week, London)